Bereavement Officer (RP0021)

Welwyn Hatfield Borough Council; United Kingdom; On-site; GBP 34,000 - 38,000; Full time

Job summary

A local government council in the United Kingdom is seeking a Bereavement Officer. The role involves welcoming families and overseeing funeral services with dignity, managing cremation processes, and ensuring administrative accuracy. A full UK driving license is necessary as travel across various locations is required. Generous benefits include annual leave and a local pension program. Applications close on 18 January 2026.

Benefits

Generous annual leave

National pay award agreements

Health and wellbeing events

Learning and development programme

Qualifications

• Ability to converse with ease with members of the public providing accurate spoken English advice.
• UK full driving licence required.
• Experience in administrative tasks related to bookings and documentation.

Responsibilities

• Welcome families and Funeral Directors, ensuring services are conducted with dignity.
• Manage bookings for burials and cremations, and support families with enquiries.
• Oversee contractors ensuring cemeteries meet service standards.

Skills

Communication with the public

Administrative skills

Driving

Job description

Job Details

Bereavement Officer (RP0021) Starting salary £34,431 pa with progression to £37,464 pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance). 37 hours per week (5 days out of 7, including some Saturdays on a rota). Permanent contract.

Responsibilities

• Chapel Duties – Welcoming families and Funeral Directors, ensuring services are conducted with dignity and run seamlessly.
• Cremation – Undertaking full training and working towards an accredited FBCA qualification, participating in the complete cremation process and the respectful management of ashes.
• Administration – Managing bookings for burials and cremations, verifying documentation, maintaining accurate records, and supporting families with enquiries.
• Contract Management – Overseeing contractors to ensure cemeteries are maintained to our service standards, including grounds care, site cleaning, and grave preparation.

Qualifications & Requirements

• Based at Oak Hill Lawn Cemetery & Crematorium five days per week (including some Saturdays on a rota basis), with travel required to cemeteries and other council offices and sites across the borough.
• UK full driving licence.
• Ability to converse with ease with members of the public and to provide advice in accurate spoken English.

Benefits

• Access to local government benefits such as generous annual leave, national pay award agreements, and the local pension partnership.
• Wide range of health and wellbeing events and a learning and development programme.
• Visit our careers website for more details: My Rewards – Careers.

Application Details

Closing date for applications: 18 January 2026

Remote assessments: 22 January 2026

Face-to-face interviews: 29 January 2026

Keywords

• Bereavement
• Cemetery
• Cremations
• Customers
• Support
• Chapel
• Services
• Burials
• Welwyn Hatfield Borough Council
• Funeral