Bentley Saturday Showroom Host

Land Rover; City of Edinburgh; On-site; GBP 20,000 - 25,000; Part time

Job summary

A luxury vehicle brand in Edinburgh is seeking a friendly and enthusiastic Saturday Showroom Host to join their Welcome team. The ideal candidate will provide exceptional customer service, welcoming every visitor and managing their experience. Responsibilities include directing customers, managing incoming calls, and ensuring a high standard of service. If you are proactive with excellent organizational skills and a passion for detail, this role is for you. Enjoy benefits like enhanced holiday entitlement and discounts across various services.

Benefits

Enhanced Holiday Entitlement – 33 days incl. bank holidays

Discounted Car Schemes

Discounted Gym memberships

One day a year paid voluntary/community work

Qualifications

• Warm and cheerful voice essential for handling calls.
• Ability to efficiently manage customer experiences in the showroom.
• Genuine passion for providing bespoke service.

Responsibilities

• Welcome customers and direct them to the appropriate departments.
• Manage incoming calls and efficiently connect callers to departments.
• Collate customer knowledge and anticipate needs for better service.

Skills

Proactive communication

Organizational skills

Attention to detail

Job description

About the role

Bentley Edinburgh is looking for a friendly and enthusiastic Saturday Showroom Host to join our fantastic Welcome team!

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Bentley.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly.

About You

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.

To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.