Benefits Officer

East Midlands Councils/East Midlands Jobs; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a highly motivated Benefits Officer to provide a quality service to residents in assessing Housing Benefit and Council Tax Reduction claims. The ideal candidate will have excellent knowledge of relevant legislation and experience with MRI Revenues and Benefits processing software. The role offers a flexible working environment, promoting work-life balance. Responsibilities include case assessment, recovery action for overpayments, and customer advice.

Benefits

Flexible working environment

Positive work-life balance

Qualifications

• Excellent knowledge of Housing Benefit and Council Tax Reduction legislation.
• Good working knowledge of processing software for claims.
• Experience in assessing benefits accurately and efficiently.

Responsibilities

• Assess Housing Benefit and Council Tax Reduction cases accurately.
• Ensure recovery action for overpayments.
• Provide general advice to customers and landlords.

Skills

Knowledge of Housing Benefit legislation

Customer service focus

Knowledge of Council Tax Reduction

Experience with MRI Revenues and Benefits

Tools

MRI Revenues and Benefits processing software

Job description

Closing date: 11 January 2026

South Derbyshire District Council is looking for a highly motivated and experienced Benefits Officer to join our Benefits team, playing a key role in delivering a high-quality Housing Benefit and Council Tax Reduction service to our residents.

As a Benefits Officer, you’ll be providing a high quality and customer focused service to residents using your extensive knowledge of Benefit legislation to assess Housing Benefit and Council Tax Reduction cases accurately and efficiently, and in accordance with government legislation, case law, and local policy.

We are looking for someone who has an excellent knowledge of Housing Benefit and Council Tax Reduction legislation, with a good working knowledge of MRI Revenues and Benefits processing software to process claims accurately and in a timely manner.

Other duties will include ensuring that recovery action is in place where Housing Benefit overpayments have been identified, answering customer enquiries, giving general advice to landlords and other internal and external organisations.

For a full list of job details and requirements please view the Job Description and Person Specification.

We can offer a flexible working environment where the postholder can work at home, in the office or a hybrid of the two. Working hours, after training is complete, are flexible and we encourage a positive work life balance.

The post holder will require a DBS disclosure.

For an informal discussion about the post, please contact Diane Kimberlin, Benefits Team Leader at [e-mail] or phone [phone].

Provisional Interview Date: Thursday 22 January 2026