Luxury Brand Evaluator

CXG; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading luxury brand consultancy is seeking a Luxury Brand Evaluator to assess high-end customer experiences. This freelance position offers flexible working hours and requires passion for automobiles. Evaluate luxury stores or online interactions, provide unbiased feedback on your observations, and contribute to refining the luxury customer experience. Applicants should be 25 or older with strong observational skills and an understanding of the automobile industry.

Benefits

Flexible working hours

Opportunity to collaborate with prestigious brands

Qualifications

• Must be 25 years of age or older.
• Passionate about automobiles and improving customer service and retail environments.
• Enjoy interacting with people.

Responsibilities

• Choose assignments that align with personal preferences.
• Visit luxury stores or evaluate online interactions.
• Observe and assess customer experiences and store environments.
• Provide honest feedback through provided questionnaires.

Skills

Understanding of the automobile industry

Ability to provide unbiased feedback

Observation skills

Interpersonal skills

Job description

Are you a luxury automobile enthusiast who appreciates the finer details of high‑end vehicles? If the answer is yes, we are looking for you!

As a Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences.

• Flexibility - each in‑store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.

What you will be doing:

1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after‑sales services, or overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

• Must be 25 years of age or older.
• Good understanding of the automobile industry.
• Passionate about automobiles and improving customer service and retail environments.
• Enjoy interacting with people.
• Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
• Willingness to adapt to varying assignment types and industries.
• Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.

• This is a freelance, project‑based position
• Flexible working hours