Beauty Consultant - Harvey Nichols Edinburgh

LA PRAIRIE GROUP; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury skincare brand in Edinburgh seeks a Beauty Consultant to provide exceptional skincare service and build lasting client relationships. The ideal candidate will have a strong retail background and passion for beauty. Responsibilities include achieving sales objectives and maintaining high service standards. This position offers a competitive salary, generous holiday, and employee benefits.

Benefits

Competitive salary with commission

33 holiday days

Product allocation & discount

Contributory pension scheme

Employee referral bonuses

Qualifications

• Ability to provide outstanding service to clients.
• Experience in retail with a focus on luxury skincare.
• Ability to build meaningful relationships with clients.

Responsibilities

• Achieve sales objectives and recruit clients.
• Maintain retail excellence and high standards.
• Engage clients using clienteling tools.

Skills

Exceptional service mindset

Strong retail experience

Passion for beauty and skincare

Strong business acumen

Interpersonal skills

Team player

Education

NVQ level 3 in Beauty Therapy

Job description

Overview

Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti‑aging therapies? The La Prairie Counter at Harvey Nichols, Edinburgh might be of interest to you. As a full‑time La Prairie Beauty Consultant working 2 days a week, you will be our Maison Ambassador, ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long‑lasting relationships with our discerning clients and creating carefully curated experiences and perfect etiquette.

Main Accountabilities

• Make smart business decisions based on brand and business ambition.
• Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
• Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc.
• Ensure retail excellence is always performed, maintaining the highest standards of housekeeping and retail standards at the point of sale.
• Create a deep connection with the client to understand their needs, build trust and long‑lasting relationship.
• Pro‑actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times.
• Engage clients and maintain relationships using La Prairie's clienteling tools and systems.
• Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client.
• Ensure exceptional service through encouraging the application of products either on counter or within the cabin.

Qualifications

• Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients.
• Strong retail experience.
• Real passion for beauty and skincare with an affinity for luxury, always striving for excellence.
• Strong business acumen to drive sales and go beyond business objectives.
• Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client‑centric customer service.
• Ability to build relationships throughout the store to find new opportunities.
• Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
• NVQ level 3 in Beauty Therapy, with experience of providing high‑quality skincare treatments to clients (desired but not essential).

Benefits

• A good salary with a new competitive commission scheme.
• 33 holiday days (including bank holidays) pro‑rated based on working days.
• Generous product allocation &discount.
• Long Service Awards starting with 3 years' service.
• Gratis of new launches.
• Contributory pension scheme – 5% employer contribution.
• Employee referral bonuses.