Base Receptionist

Integrated Care 24 Ltd; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Maidstone seeks a Receptionist to create a welcoming environment at their Out-of-Hours base. This role involves greeting patients, managing patient logs, ensuring confidentiality, and providing administrative support for clinicians. Ideal candidates will demonstrate a commitment to high standards of service and possess strong interpersonal skills. This position is pivotal in maintaining patient flow and satisfaction while upholding the company’s reputation for excellence.

Responsibilities

• Greet and register patients professionally and courteously.
• Maintain an accurate, real-time log of expected patients.
• Direct clinicians to patients based on priority, ensuring timely care.
• Handle patient information with strict confidentiality.
• Liaise with call centers for seamless coordination.
• Respond to enquiries with empathy and professionalism.
• Support clinicians with administrative tasks and problem-solving.
• Manage filing systems and maintain stock of essential supplies.
• Uphold IC24's high standards of service and continuously seek improvements.

Job description

As the Receptionist, you will be the welcoming face of IC24 at our Out-of-Hours (OOH) base. This is more than just a front desk role, it's about creating a positive first impression, ensuring smooth patient flow, and supporting clinicians to deliver exceptional care. You'll play a vital part in maintaining patient safety, confidentiality, and comfort while helping us uphold our reputation for excellence.

Responsibilities

• Greet and register patients professionally and courteously.
• Maintain an accurate, real-time log of expected patients.
• Direct clinicians to patients based on priority, ensuring timely care.
• Handle patient information with strict confidentiality.
• Liaise with call centers for seamless coordination.
• Respond to enquiries with empathy and professionalism.
• Support clinicians with administrative tasks and problem-solving.
• Manage filing systems and maintain stock of essential supplies.
• Uphold IC24's high standards of service and continuously seek improvements.

About the Company

We are Integrated Care 24 (IC24), the leading not for profit social enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care and secondary care support services.