Barista Supervisor

Manchester Arndale; Welwyn Garden City; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Supervisor for its café operations, focusing on providing exceptional coffee and beverage services. In this full-time role, the successful candidate will manage a team, maintain high service standards, and engage with guests to ensure satisfaction. The ideal applicant will have prior barista and supervisory experience, excellent communication skills, and a strong attention to detail. Additional perks include training opportunities and high street discounts.

Benefits

Pension scheme

High street discounts

Monetary rewards for top performers

Training and Development programs

Cycle to work scheme

24-7 Wellbeing Support

Qualifications

• Must have the right to work in the UK.
• Previous experience as a barista and in a supervisory role.
• Strong interpersonal skills and the ability to work collaboratively.

Responsibilities

• Supervise a team providing coffee and beverage service.
• Train barista staff to ensure consistent quality.
• Manage inventory and order supplies.
• Interact with clients to ensure satisfaction.

Skills

Barista experience

Supervisory skills

Communication skills

Interpersonal skills

Attention to detail

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: Monday to Friday 06:30 - 15:00 or 08:00 - 16:30

Role overview

You will supervise a team in providing exceptional service for all coffee and beverage needs within our workplace café. This includes overseeing daily operations, ensuring high standards of service, and maintaining a welcoming environment. This is a full-time role, Monday to Friday.

Main Duties & Responsibilities of the Role

• Ensure agreed standards of service are maintained in all areas and guests are treated professionally and courteously at all times.
• Supervise and train barista staff to ensure consistent quality and service.
• Manage inventory and order supplies as needed.
• Maintain cleanliness and organisation of the café area.
• Prepare and serve a variety of coffee and tea beverages to guests.
• Prepare and serve hot food items to guests, ensuring quality and presentation standards are met.
• Interact with clients and guests to ensure satisfaction and address any concerns.
• Use equipment correctly and report any faults to the Catering Manager.
• Carry out any reasonable request made by a member of management.

About You:

• Must have the right to work in the UK.
• Previous experience as a barista and in a supervisory role.
• Excellent communication skills and attention to detail.
• Ability to work to deadlines and prioritise tasks.
• Strong interpersonal skills and the ability to work collaboratively with different departments.
• Friendly and professional demeanor when interacting with guests and clients.

What will you get in return?

• A pension scheme - to save for the future - eligibility rules apply
• Access to high street discounts
• Access to low interest loansRecognition scheme ‘OCS Stars’ - monetary rewards given to top performers
• Training and Development - apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme - discounted bicycles
• Access to our Employee Assistance Programme - 24-7 Wellbeing Support

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.