Banking Representative - Colchester (Fixed Term Contract until 30-Sep-26)

Metro Bank; Colchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent banking institution in Colchester is seeking a dedicated individual to enhance customer interactions and deliver exceptional service. This role involves engaging with customers, handling their needs with care, and working within a team to meet store objectives. Ideal candidates will possess strong customer relationship skills and attention to detail, contributing to a compliant banking environment. Competitive salary and extensive training are offered.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Extensive training opportunities

Qualifications

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.

Responsibilities

• Provide exceptional service and offer personalised products.
• Work as part of a team and deliver on store objectives.
• Act as a brand ambassador in the community.

Skills

Customer relationship building

Attention to detail

Understanding of banking risks

Computer skills (Microsoft Office)

Customer experience delivery

Job description

Overview

As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well‑being of our customers, colleagues, and Metro Bank.

Responsibilities

• Be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
• Work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• Act as a brand ambassador in the community, supporting the store to be the number one community bank.
• Keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

Training and Working Arrangements

This position is a fixed‑term contract until 30th September 2026. Working arrangements are Monday‑Friday, 8:45am‑5:15pm. We are currently hiring for 37.5 hours per week, across 5 days.

Qualifications & Experience

• Ability to build strong customer relationships in a fast‑paced environment.
• Maintain meticulous attention to detail even under pressure.
• Profound understanding of the risks associated with the role and their implications for yourself and the bank's customers.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.
• Capability to deliver outstanding customer experiences within a fast‑paced environment.
• Prior experience in finance or banking is not always required, but experience in handling customer service queries and operating in an environment that has controlled processes in place is essential.

Benefits

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
• Extensive training and internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.