Banking Representative - Basildon

Metro Bank; Basildon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A national banking institution is seeking a dedicated individual for a full-time customer service role in Basildon. You will be responsible for building relationships with customers and ensuring their needs are met through exceptional service. The ideal candidate possesses strong attention to detail and solid computer skills. Extensive training will be provided, and there are opportunities for career advancement within the company. A competitive salary and comprehensive benefits package are also offered.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• Experience in handling customer service queries is essential.

Responsibilities

• Provide exceptional service to customers and understand their needs.
• Work collaboratively in a team environment while prioritizing tasks.
• Maintain compliance with regulatory training and requirements.
• Take responsibility and prioritize customer welfare.

Skills

Customer relationship building

Attention to detail

Proficient in Microsoft Office

Customer service experience

Job description

Responsibilities

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
• And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

Working Arrangements & Training

Metro Bank Basildon is a Monday - Friday store. We are currently recruiting for full time, 37.5 hours across 5 days. Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed. We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams' sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Company Culture

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.

Benefits

Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.

Additional Benefits & Opportunities

• Extensive training to build your knowledge and skills.
• Internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.