Banking CX Advisor - Deliver Top-Tier Service

Banco Santander; Bangor; On-site; GBP 25,000; Full time

Job summary

A major banking institution is looking for a Customer Experience Advisor in Bangor to provide outstanding customer service and support day-to-day transaction queries. This full-time position requires excellent communication skills and a team-oriented approach. Candidates should be keen to develop their knowledge of services and products while assisting customers efficiently. A starting salary of £24,500 per annum is offered, including flexible benefits.

Benefits

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Company pension match

Free access to digital health services

Employee discount platform

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or over telephony.
• Ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in the branch or over the phone.
• Assist with day-to-day transaction queries and servicing.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Teamwork

Adaptability

Problem solving

Job description

A major banking institution is looking for a Customer Experience Advisor in Bangor to provide outstanding customer service and support day-to-day transaction queries. This full-time position requires excellent communication skills and a team-oriented approach. Candidates should be keen to develop their knowledge of services and products while assisting customers efficiently. A starting salary of £24,500 per annum is offered, including flexible benefits.