Banking Customer Care Advisor – In-Branch & Hubs

Barclays UK; Kettering; On-site; GBP 27,000; Full time

Job summary

A leading financial institution in England is looking for a Customer Service Advisor to enhance customer experiences in retail banking. You will be the first point of contact, addressing inquiries and offering support through various channels. This role requires empathy and strong communication skills, ensuring each interaction is personalized. The position offers a competitive salary of £26,500 and comprehensive benefits, including private medical insurance and a pension plan, with ongoing training and support for career development.

Benefits

Competitive salary

Private medical insurance

Pension plan

Income protection

Qualifications

• Experience in customer service contexts such as retail or hospitality.
• Ability to communicate effectively across multiple digital channels.
• Understanding of banking regulations and compliance.

Responsibilities

• Provide resolutions for customer queries through multiple communication channels.
• Deliver exceptional customer service by addressing inquiries and resolving issues effectively.
• Collaborate with internal teams to meet client needs and expectations.

Skills

Customer service skills

Empathy

Communication

Collaboration

Job description

A leading financial institution in England is looking for a Customer Service Advisor to enhance customer experiences in retail banking. You will be the first point of contact, addressing inquiries and offering support through various channels. This role requires empathy and strong communication skills, ensuring each interaction is personalized. The position offers a competitive salary of £26,500 and comprehensive benefits, including private medical insurance and a pension plan, with ongoing training and support for career development.