Bank Receptionist/Patient Navigator

Priory Surgery; Bristol; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-established GP practice in Bristol seeks a friendly Bank Receptionist. The role involves providing comprehensive reception services to GPs and the public, triaging patients, and ensuring smooth operation of sessions. Ideal candidates will have excellent communication and keyboard skills, with prior experience in a GP setting. Flexibility in working hours is essential. Join a progressive team committed to high-quality patient care.

Qualifications

• Experience of working as a receptionist/patient navigator in a GP practice.
• Ability to work without direct supervision and determine own workload priorities.
• Flexibility of working hours/able to work at desired times.

Responsibilities

• Provide a comprehensive reception service within the Practice to GPs and the general public.
• Triage and navigate patients to appropriate appointments or services.
• Oversee the main reception area and ensure the smooth running of GP sessions and clinics.

Skills

Excellent keyboard and computer skills

Demonstrable communication skills

Ability to work in a changing environment

Ability to communicate clearly & succinctly verbally and in writing

Education

Minimum 2 GCSE passes or equivalent, including Math and English

Job description

We are seeking a friendly Bank Receptionist with excellent communication, keyboard and computer skills to join the friendly Patient Navigation team at Priory Surgery.

Hours are 8.00am-1:15pm and/or 1.15pm-6.30pm. There will be planned sessions between 1-3 months in advance with last minute sickness cover as needed.

The role is to provide a comprehensive reception service within the Practice to GPs, health professionals, the general public and other agencies.

You will be required to triage and navigate patients to an appropriate appointment or service, receive patients and other surgery users, oversee the main reception area and ensure the smooth running of GP sessions and other clinics, using computerised systems that are an essential part of the role.

This role would suit a flexible individual, with a 'can do' attitude. Please note, prior experience of working as a patient navigator/receptionist in a GP practice is essential for this role.

Main duties of the job

To triage and navigate patients to an appropriate appointment or service, receive patients and other surgery users, oversee the main reception area and ensure the smooth running of GP sessions and other clinics, using computerised systems that are an essential part of the role.

About us

Priory Surgery is a long-established GP training practice situated in South Bristol (a couple of miles from the city centre), providing Primary Medical Services to around 11,500 patients in the Knowle, Whitchurch, Totterdown and Brislington areas.

We are a friendly and progressive team working together to provide a high quality service, achieving high QOF standards and participating in primary care incentive schemes and enhanced services.

We are part of the Connexus Primary Care Network with four other local practices.

Job responsibilities

To provide a comprehensive reception service within the Practice to GPs, health professionals, the general public and other agencies.

To triage and navigate patients to an appropriate appointment or service, receive patients and other surgery users, oversee the main reception area and ensure the smooth running of GP sessions and other clinics, using computerised systems that are an essential part of the role.

Please see attached Job Description for more information

Person Specification

Qualifications

• Minimum 2 GCSE passes or equivalent
• Inc Math & English
• Excellent keyboard and computer skills
• Demonstrable communication skills
• Familiar with the principles of data protection and confidentiality
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Ability to communicate clearly & succinctly verbally and in writing
• Ability to work under pressure
• Ability to work in a changing environment
• Flexibility of working hours/able to work at desired times
• Reliability, punctuality and good organisation

Experience

• Experience of working as a receptionist/patient navigator in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.