Bank Health Care Assistants - IPU

NHS; Camberley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health organization in Camberley is seeking dynamic Health Care Assistants for providing high-quality patient and family-focused care in a supportive environment. Ideal candidates should have a Care Certificate and experience in care settings. Flexible hours and benefits like NHS pension and holiday pay are provided.

Benefits

Holiday pay

NHS Pension or matched contributions

Health Cash Plan

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Discount Card

Qualifications

• Care Certificate or willingness to undertake health care courses.
• NVQ / QCF / Regulated Qualifications Framework (RQF) / City & Guilds Level 2 or above.
• Good communication and interpersonal skills; empathy and compassion.
• Commitment to high-quality, individualized holistic care.

Responsibilities

• Ensure statutory obligations are met and maintain quality standards.
• Work within the Health and Social Care Act 2008.
• Participate in the multidisciplinary team and deliver high-standard care.

Skills

Good communication skills

Empathy and compassion

Ability to report changes in a patient’s care

Flexibility and reliability

Experience in care settings

Basic IT skills

Education

Care Certificate or willingness to undertake health care courses

NVQ / QCF / RQF / City & Guilds Level 2 or above

Job description

Overview

Health Care Assistants – In-Patient Unit, Phyllis Tuckwell Memorial Hospice. Salary £12.21 – £12.62 per hour (dependent on experience), plus enhancements. Current location: Camberley, Surrey (Farnham, Surrey from Spring 2026). This role involves providing high quality patient and family-focused care within a supportive environment on our In-Patient Unit bank team.

We are looking for dynamic and motivated Health Care Assistants who are enthusiastic about delivering exceptional care and who value strong peer and managerial support.

Responsibilities

• Clinical: ensure statutory obligations are met; maintain quality standards to provide holistic care; assist with assessment, planning, implementation, and evaluation of nursing care (within your qualifications and under supervision); follow agreed models of care and work allocation; escalate incidents as appropriate and assist with investigations and risk assessments.
• Professional: work within the Health and Social Care Act 2008 and the PT business philosophy; participate in the multidisciplinary team; deliver safe, high-standard care in line with PT policies; provide information and support to patients, carers and relatives where appropriate; maintain effective relationships; keep accurate and contemporaneous records in line with Caldicott guidelines.
• Managerial: comply with PT and Health & Safety governance policies; maintain and support the clinical area and monitor resources; foster a team environment and provide personal support; manage time effectively to meet PT aims.
• Training and Development: support the professional development and safe practice of others; maintain up-to-date knowledge of PT guidelines and participate in continual professional development and annual appraisal.
• Research: participate in audit and implement evidence-based practice findings where applicable.
• Safeguarding, Equality, Diversity and Inclusion: understand safeguarding responsibilities and work to reduce risk of harm to adults and children at risk.

You Are Required To

• Adhere to Phyllis Tuckwell Safeguarding Policy; inform appropriate PT professional if there is concern that a patient or adult may be at risk of harm, abuse or neglect.
• Respect and promote equal opportunities and an inclusive workplace.

Qualifications and Skills (Essential)

• Care Certificate or willingness to undertake health care courses
• NVQ / QCF / Regulated Qualifications Framework (RQF) / City & Guilds Level 2 or above
• Good communication and interpersonal skills; empathy and compassion; clear, legible writing; ability to report changes in a patient’s care
• Commitment to high-quality, individualized holistic care; understanding of health and safety and information governance; awareness of PT policies and procedures
• Ability to work as part of a multidisciplinary team; flexible and reliable with good attendance and punctuality
• Experience in care settings (care home, patient’s home or hospital) and caring for dying patients with progressive diseases
• Basic IT skills (email/internet) with willingness to improve
• Ability to work supervised or unsupervised as appropriate; proactive and able to cope with stressful situations

Person Specification

• Essential: ability to work as part of a team, willingness to learn, effective communication, empathy, and a caring approach; maintain confidentiality and demonstrate commitment to quality care
• Desirable: experience in MDT working and a strong attendance record

Safeguarding and Compliance

This post is subject to a Disclosure and Barring Service (DBS) check, and adherence to the Rehabilitation of Offenders Act where applicable.

About Us

Phyllis Tuckwell Memorial Hospice provides bespoke, compassionate palliative and end-of-life care for people living with advanced or terminal illness across West Surrey and North-East Hampshire. We are committed to an equal opportunities approach and an inclusive culture, valuing diversity and ensuring fair, merit-based recruitment. We are an equal opportunities employer and welcome applications from all sections of the community. All appointments follow a fair and equitable process based on merit, job requirements and business need.

Benefits

• Holiday pay
• NHS Pension or Phyllis Tuckwell Group Personal Pension (matched contributions up to 7.5%)
• Health Cash Plan
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Additional Information

Open Day: Recruitment Open Day on Wednesday 10 September 2025, 3:00pm – 6:30pm at the Beacon Centre, Guildford. This event information is for planning purposes; role details remain subject to change. No sponsorship is available. This post is subject to DBS check. No media or agencies.