Bank General Porter

NHS; Northampton; On-site; GBP 24,000 - 29,000; Full time

Job summary

A healthcare facility is seeking Porters to assist with the safe transfer of patients and equipment within the hospital. Candidates will be responsible for transporting patients, ensuring their comfort, and handling various tasks around the facility. Flexibility in working hours is essential, and a strong commitment to high standards of service is required. Previous experience in customer service and a respectful approach to patient care will be advantageous.

Qualifications

• Previous experience in a customer-facing role.
• Knowledge of good health and safety practices.
• Commitment to flexible working hours.

Responsibilities

• Transport patients within the hospital according to policies.
• Communicate sensitively with patients during transport.
• Perform cleaning duties as required.

Skills

Ability to follow instructions

Excellent customer service skills

Ability to multitask

Self-motivated

Ability to lead and coordinate a team

Respect for patient privacy and dignity

Education

NVQ/Apprenticeship in customer services

Job description

Job Summary

Porters at Northampton General Hospital are the main support for the site in the transfer of patients and equipment. Within this role you will be expected to support the safe and effective transfer of patients around our 25+ wards and 60+ clinics.

Depending on the skills and fit, roles may cover full 24/7 shift rota or work within our radiology transfer team.

Key duties include safe transportation using wheelchairs, stretchers, beds; movement of equipment; and collection and delivery of post.

Responsibilities

• Transport patients within the hospital in conjunction with Trust policies and departmental procedures.
• Communicate with patients during transport in a sensitive and tactful manner, ensuring they understand instructions.
• Undertake general mortuary duties in accordance with agreed procedures.
• Deliver, collect and dispose of refuse, laundry and clinical waste from wards and departments.
• Safe collection and delivery of gas cylinders, beds, blood products, specimens, pharmacy products and medical equipment around the hospital site.
• Change and replenish medical gas pipelines.
• Sort, collect and deliver all mail to designated areas.
• Perform cleaning duties as required with relevant equipment.
• Undertake all training as necessary to enable satisfactory and competent completion of duties.
• Follow specific instructions and working patterns when based in a particular department.
• Maintain high standards of infection control and hand hygiene during duties.
• Work closely with supervisors to produce a high standard of service to patients, staff and visitors.
• Contribute to development of the Portering Service by putting forward suggestions for improvement.
• When nominated to lead and coordinate teams when supervisors are not available.
• Use two‑way radios to communicate.
• Demonstrate flexibility in areas of work as prescribed for departmental needs.
• Carry out all duties in accordance with the Trust’s Health & Safety Policy and local departmental working practices.
• Perform any other work commensurate with the post or as requested by the line manager.

Person Specification – Skills

• Ability to follow instructions.
• Ability to develop rapport with staff, patients and visitors.
• Ability to multitask effectively and move from one task to another rapidly when priorities change.
• Ability to prioritise & use initiative.
• Computer skills.
• Ability to input data to manage monthly timesheet.
• Excellent customer service skills.
• Self‑motivated to work under minimal supervision.
• Ability to lead and coordinate a team when on duty.
• Respect for patient privacy, dignity and confidentiality.
• Able to undertake frequent physical duties such as pulling/pushing trolley beds.
• Ability to undertake medical gas duties once trained.
• Commitment to working the hours to fulfil the requirements of the job, including flexibility or working where required.
• Ability to carry out the full range of portering duties once trained.
• Ability to record information correctly and legibly.
• Ability to remain calm under pressure or challenging situations.

Person Specification – Knowledge

• Previous experience of working in a customer‑facing role.
• Knowledge & understanding of different cultural needs.
• Knowledge of good health & safety practices.
• Previous experience of working in a healthcare setting (desirable).
• Previous portering experience (desirable).
• Trained in health and safety practices (desirable).

Person Specification – Training and Qualifications

• No formal education is required as on‑the‑job instruction, training and theoretical knowledge is provided.
• NVQ/Apprenticeship (or equivalent) in customer services (desirable).

Equal Opportunities

We are an equal opportunities employer welcoming applications from all people within our society.

Band 2

Salary £24,465 a year per annum or pro rata

Contract

Bank

Working Pattern

Flexible working

Reference Number

265-7652678 COR

Job Location

Northampton General Hospital

Cliftonville

Northampton

NN1 5BD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer Details

Employer name Northampton General Hospital

Address Northampton General Hospital

Cliftonville

Northampton

NN1 5BD