Bank Concierge

Sanctuary Supported Living; Lowestoft; On-site; GBP 20,000 - 25,000; Full time

Job summary

Sanctuary Supported Living is looking for a Bank Night Concierge to provide exceptional customer service and support to vulnerable individuals during the night shift. This role includes managing customer queries, handling emergencies, and ensuring the security of the premises. Ideal candidates will have experience working with young people or vulnerable adults and possess strong communication skills.

Benefits

A variety of online discounts and rewards from major retailers

Health and well-being plans

A wide range of learning and development opportunities

Qualifications

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse.
• Previous experience working under challenging circumstances.

Responsibilities

• Being a first point of call to receive and direct all customer queries.
• Handling occasional emergency/challenging situations.
• Writing and updating customers notes.

Skills

Good communication skills

Experience working with vulnerable adults

Ability to use IT systems confidently

Job description

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The role of Bank Night Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Ensuring an excellent service is provided to our customers
• Occasionally organising and running social activities e.g. film nights
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customers notes
• This role will require lone working role for the majority of the shift

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Good communication skills
• Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Job Reference: 223383

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.