Bank Admin Assistant

The Cinnamon Care Collection; Haywards Heath; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading care home group in Haywards Heath is seeking an Admin Assistant/Receptionist to cover annual leave on an 'as and when' basis. The role involves welcoming visitors, answering the phone, and providing HR support. Excellent customer service and IT skills are essential. Join a top-ranked care home offering state-of-the-art facilities. Benefits include competitive pay and a professional work environment.

Benefits

Company benefits

Competitive pay

Professional work environment

Qualifications

• Strong focus on customer service and communication.
• Competence in IT systems and administration.
• Professional demeanor in telephone communications.

Responsibilities

• Welcome and greet visitors to the home professionally.
• Answer the telephone and redirect calls as necessary.
• Provide HR-related administration support to the Administrator.
• Assist with recruitment tasks including CV sifting and verification.
• Organize internal meetings and ensure requirements are met.
• Coordinate the staff meal process as applicable.
• Respond to emergency situations as requested.
• Maintain tidiness of the reception area.

Skills

Excellent customer service skills

IT literacy

Previous telephone experience

Professional telephone manner

Knowledge of general administration

Good communication skills

Neat and well presented

Excellent written and verbal English

Job description

Admin Assistant/Receptionist

Pay: £12.39 per hour plus company benefits. Bank Contract.

A Top 20 Care Home Group 2025! Awarded 'One of the UK's Best Companies to Work For'. Merriman Grange is a luxurious residential and dementia care home based in Worthing offering state‑of‑the‑art facilities, 72 large ensuite bedrooms and 5 luxury care suites. The home features luxurious lounges and dining rooms, an on‑site café bar, a cinema and a professional hair and beauty salon.

We are looking for an Administration Assistant/Receptionist to work on an 'as and when' basis to cover annual leave and ad hoc sickness. Rotas are planned in advance so you will be given notice of the days/weeks to be worked.

Main Responsibilities

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitor's book and the person's identity is checked as far as reasonably practical.
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• In addition to reception duties provide additional administration support to the home’s Administrator on a daily basis, predominantly HR‑related administration duties.
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents.
• Organise internal meetings and ensure that any requirements have actioned.
• Coordinate the staff meal process as applicable to the individual home.
• Respond to any emergency situations as requested by the home.
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification

• Excellent customer service skills.
• IT literacy – competent with the use of systems.
• Previous telephone experience.
• Professional telephone manner.
• Knowledge of general administration.
• Good communication skills.
• Neat and well presented.
• Excellent written and verbal English.