Band 3 - Urology Diagnostic Unit Receptionist, Urology

NHS; St Albans; On-site; GBP 26,000 - 28,000; Part time

Job summary

A healthcare provider in St Albans seeks a part-time Receptionist for the Urology Diagnostic Unit. The role involves managing patient bookings, handling enquiries, and ensuring efficient patient flow. Candidates should have NHS administration experience and a GCSE level education or equivalent. An ability to handle a busy clinical setting while providing excellent front-office service is essential. The salary ranges from £26,240 to £27,928 pro-rata, including healthcare allowances.

Qualifications

• Educated to GCSE level or relevant job experience.
• Working knowledge of hospital computer systems (Patient Centre, Infoflex).
• Previous NHS administration experience.
• Experience working in a changing environment.

Responsibilities

• Welcome patients, visitors, and staff in a professional and courteous manner.
• Admit / discharge appointments, checking referral details and updating electronic records accurately.
• Coordinate patient flow through the unit, liaising with clinical staff and managing appointment schedules.
• Handle telephone and email enquiries, providing clear information and signposting as appropriate.
• Maintain accurate patient records, scan and upload documents, and manage correspondence.
• Prepare clinic lists and administrative paperwork to support clinical teams.
• Ensure the reception and waiting areas are safe, organised, and presentable at all times.
• Assist with office supplies and administrative stock management.
• Provide support in managing distressed or anxious patients.

Job description

Band 3 - Urology Diagnostic Unit Receptionist, Urology

The closing date is 06 January 2026

Join our friendly and dynamic Urology Diagnostic Unit at St Albans City Hospital as a part-time Band 3 Receptionist (22.25 hours per week), where you'll play a vital role in supporting patients through their diagnostic journey.

We're looking for an organised, approachable, and confident individual to provide an exceptional front‑of‑house service, manage patient bookings, handle enquiries, and work closely with our clinical team in a fast‑paced but supportive environment.

If you are patient‑focused, enjoy multitasking, and thrive in a busy clinical setting, we'd love you to be part of our team and help us deliver outstanding care to our community.

Main duties of the job

• Welcome patients, visitors, and staff in a professional and courteous manner.
• Admit / discharge appointments, checking referral details and updating electronic records accurately.
• Coordinate patient flow through the unit, liaising with clinical staff and managing appointment schedules.
• Handle telephone and e‑mail enquiries, providing clear information and signposting as appropriate.
• Maintain accurate patient records, scan and upload documents, and manage correspondence.
• Prepare clinic lists and administrative paperwork to support clinical teams.
• Ensure the reception and waiting areas are safe, organised, and presentable at all times.
• Assist with office supplies and administrative stock management.
• Maintain confidentiality and adhere to Trust policies and procedures, including infection‑prevention measures.
• Provide support in managing distressed or anxious patients, demonstrating empathy and professionalism.

About us

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award‑winning virtual hospital and re‑imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long‑term health condition and require support or guidance please [e-mail] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job responsibilities

This is a part‑time position (22.25 hours per week), providing reception and administrative support within the Urology Diagnostic Unit at St Albans City Hospital.

The post‑holder will be the first point of contact for patients and visitors, managing bookings, updating patient records, handling enquiries, and coordinating appointment flow.

They will work closely with clinical staff to ensure a smooth, efficient, and patient‑focused service while maintaining confidentiality, adhering to Trust policies, and supporting a safe and welcoming environment.

Person Specification

Education and qualifications

• Educated to GCSE level or relevant job experience.

Knowledge

• Working knowledge of hospital computer systems (Patient Centre, Infoflex).

Experience

• Previous NHS administration.
• Working in a changing environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

West Hertfordshire Teaching Hospitals NHS Trust

£26,240 to £27,928 a yearpro rata inc. HCA