Band 3 Support Worker - Central Assertive Outreach Team

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional mental health service provider in Birmingham is seeking an experienced support worker to join the Central Assertive Outreach Team. Ideal candidates should have experience in mental health settings and hold NVQ level 3 or equivalent. The role involves building therapeutic relationships and supporting service users with complex needs, requiring effective communication and risk management skills. This position offers a supportive environment with training opportunities and a commitment to high standards of care. Closing date for applications is 12 Oct 2025.

Benefits

Regular supervision

Training opportunities

Supportive team environment

Qualifications

• Experience working within a mental health setting.
• Ability to communicate effectively at all levels.
• Commitment to high standards of care.

Responsibilities

• Communicate effectively and manage risks.
• Build therapeutic relationships with service users.
• Work autonomously and with a multi-disciplinary team.
• Support service users in care planning.
• Participate in training and team activities.

Skills

Effective communication

Risk management

Engagement techniques

Education

NVQ level 3 or equivalent

Job description

Overview

A vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust. An exciting opportunity is available for an experienced and motivated support worker to work within the Central Assertive Outreach Team, a busy community mental health team working across culturally diverse areas.

Context

Assertive Outreach Teams typically work with people who have severe and enduring mental illnesses, who have a history of poor engagement with mental health services and often have co-morbid substance use factors. The successful applicant will need to demonstrate their ability to build rapport and therapeutic relationships with service users. This position would be suitable for a person with experience of working within a mental health setting, with NVQ level 3 or equivalent. We work with adults 25 years plus and support people who have historically avoided contact with mental health services, using a flexible and creative approach to engagement.

Responsibilities

• Communicate effectively at all levels and demonstrate competent risk management skills.
• Build rapport and therapeutic relationships with service users who have severe and enduring mental health issues.
• Work autonomously as well as being an effective member of the multi-disciplinary team.
• Support service users and their carers with engagement and care planning within the Care Programme Approach framework.
• Contribute to a friendly and supportive multidisciplinary environment and participate in training opportunities, supervision, and team activities.

Qualifications

• Experience of working within a mental health setting.
• NVQ level 3 or equivalent.
• Ability to communicate effectively at all levels and demonstrate commitment to high standards of care.

What we offer

• A friendly and supportive multidisciplinary environment with regular supervision.
• Training opportunities and a supportive team ethos.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population and culture

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services. We are a team of compassionate, inclusive and committed people working together to provide excellent care. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Additional information

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK).

We highly recommend you submit your application as soon as possible; this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Closing date

This advert closes on Sunday 12 Oct 2025.