Band 3 Patient Services Administrator

Birmingham Community Healthcare NHS Foundation Trust; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community healthcare provider in Birmingham is looking for a Patient Services Administrator to support patients in a busy dental hospital environment. The role includes booking appointments, managing patient queries, and coordinating outpatient clinics. Candidates should possess strong administrative skills and experience in a healthcare setting. This position offers a chance to be a part of a dedicated team that prioritizes patient experiences and delivers high-quality care.

Qualifications

• Experience in administrative roles, ideally within a healthcare setting.
• Ability to manage and prioritize own workload efficiently.
• Strong verbal and written communication skills.

Responsibilities

• Provide administrative support, including booking appointments and answering queries.
• Coordinate outpatient clinics and support clinical colleagues.
• Manage own workload and maintain knowledge of services.

Skills

Administrative support

Customer service skills

Communication skills

Flexibility

Job description

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

• Previous applicants need not apply**

Patient Services Administrator – Birmingham Dental Hospital

Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working at Birmingham Dental Hospital.

The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co‑ordinating outpatient clinics and supporting our clinical colleagues.

To work within one of four Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience.

To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.

The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up‑to‑date knowledge of all services within Specialty Management Groups which will enable them to deal with any service‑related queries.

This is a multi‑skilled and multi‑tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required.

IMPORTANT

• Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address for the most current THREE years.

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

For further details / informal visits contact: Name: Fiona Rowlands, Job title: Team leader, Telephone number: 0121 466 5089.

For further information please contact Fiona Rowlands on 0121 466 5089.