Band 3 Patient Services Administrator

NHS; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading community healthcare provider in Birmingham is seeking a Patient Services Administrator to provide essential administrative support at Birmingham Dental Hospital. This role involves booking appointments, managing patient queries, and coordinating outpatient clinics. The ideal candidate will have strong organizational and communication skills and experience in administrative tasks. The position demands flexibility and the ability to work under pressure, ensuring a high-quality patient experience.

Qualifications

• Previous administrative experience is required.
• Experience working with the general public is essential.
• Knowledge of information systems i.e. PAS, RiO is preferred.

Responsibilities

• Provide administrative support to patients.
• Manage own workload and maintain knowledge of services.
• Carry out clerical duties for the dental service.

Skills

Excellent communication and organisational skills

Excellent keyboard skills

Ability to work as a member of a team

Ability to use own initiative and prioritise workload

Knowledge of information systems

Education

GCSE/CSE level C in Mathematics and English

RSA 2 in typing or word processing

Level 3 NVQ in Business Administration

Tools

Outlook

Microsoft Office

Excel

Job description

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Previous applicants need not apply

Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working at Birmingham Dental Hospital.

The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues.

Main duties of the job

To work within one of four Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience.

To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.

The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries.

This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required.

About us

IMPORTANT

• Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address for the most current THREE years

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Person Specification

Qualifications

• GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
• RSA 2 or equivalent experience in typing or word processing.
• Level 3 NVQ in Business Administration or equivalent administrative experience.

Experience

• Previous administrative experience.
• Previous experience of working with the general public.
• Experience of working with a wide range of professionals

Skills/Knowledge

• Excellent communication and organisational skills
• Excellent keyboard skills
• Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
• Ability to work as a member of a team.
• Ability to use own initiative and prioritise workload in a methodical approach to work.
• Ability to suggest and implement new procedures.
• Ability to follow tasks through to completion.
• Ability to work under pressure.
• Knowledge of information systems i.e. PAS, RiO

Other job requirements

• Ability to travel between clinics to cover when required.

Personal Qualities

• Able to work on own initiative and be self-motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.