Band 3 Medical Secretary - Clinical Neurophysiology

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a full-time Band 3 Medical Secretary in Clinical Neurophysiology. The role involves providing crucial secretarial support to consultants, including audio typing clinic letters, managing diaries, and arranging patient appointments. Ideal candidates should possess good education qualifications, relevant certifications, and experience in customer service. Join a dedicated team in a dynamic environment that values diversity and inclusivity.

Qualifications

• Experience of dealing with the Public/Customer service experience.
• Experience of using IT systems in a busy environment.
• Experience of working in Healthcare is preferred.

Responsibilities

• Provide secretarial support to Consultants and their teams.
• Maintain Consultant's diaries and arrange appointments.
• Touch type from audio and copy type various medical documents.

Skills

Customer service experience

Good communication skills

Organizational skills

Team player

Understanding of medical terminology

Education

Good General Education (e.g. GCSE English and Maths A-C)

Business Administration NVQ level 3 or equivalent

AMSPAR Certificate/equivalent qualification

Tools

Microsoft Office (Word, Excel, Outlook)

Trust IT systems

Job description

Band 3 Medical Secretary - Clinical Neurophysiology

The closing date is 07 December 2025

An exciting opportunity has arisen for a full time band 3 Support Secretary in Clinical Neurophysiology. The applicant will provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team.

The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.

The successful candidates will join a team working with 3 administrative personnel,

5 Consultants and a large team of senior Physiologists and HCA's.

Main duties of the job

To touch type from audio and/or copy type from written documentation the following documents: clinic letters; results letters; discharge summaries; medical reports and reports in response to complaints. This requires an understanding of medical terminology, phraseology, and medications. Some documents may be of a complex or distressing nature

• Arranging patients' appointments as required under direction of the Medical Secretary Supervisor
• Arranging for patients to be seen for theatre/day case admissions when required and directed by the Medical Secretary Supervisor
• To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non‑clinical nature
• Ensure that clinic letters and discharge summaries are sent out in accordance with the locally agreed time limits
• Receiving and dealing with telephone enquiries as appropriate
• To maintain the Consultant's diaries as required
• Input and look up patient data on Trust IT systems in accordance with Trust policy
• To ensure Consultant's post is opened daily and dealt with accordingly
• Arrange meetings and appointments as necessary
• To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work
• Co‑operate in the introduction of new technology and new working practices to ensure the smooth running of the department
• Photocopying, scanning letters and documents as required

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please Note : For a detailed job description for this vacancy, please see attached Job Description

Person Specification

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare

Additional Criteria

• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter‑personal and communication skills.
• Good organisational skills
• Team Player
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites
• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust