Band 3 Medical Secretary

NHS; Birmingham; On-site; GBP 22,000 - 25,000; Part time

Job summary

A leading healthcare provider in Birmingham seeks a Band 3 Medical Secretary for a part-time position (20 hours per week) in the Diabetes Department at Queen Elizabeth Hospital. Applicants should have at least 2 years of medical secretarial experience, excellent typing skills, and the ability to handle confidential information. This role involves providing administrative support and being a proactive team member. The successful candidate will join a friendly team committed to delivering quality care.

Qualifications

• Minimum of 2 years of medical secretarial experience.
• Experience working in a busy healthcare environment.
• Ability to deal with confidential information.

Responsibilities

• Provide high quality secretarial and administrative service.
• Manage waiting lists and appointments.
• Communicate effectively with staff and patients.

Skills

Touch-typing

Audio typing

Medical terminology knowledge

Customer service

Organizational skills

Communication skills

Problem solving

Education

Good General Education (e.g. GCSE English and Maths A-C)

Business Administration NVQ level 3 or equivalent experience

AMSPAR Certificate/equivalent knowledge

Tools

Microsoft Office (Word, Excel, Outlook)

IT systems

Job description

Band 3 Medical Secretary

The closing date is 01 October 2025

We are looking to recruit an enthusiastic and motivated Band 3 Medical Secretary to work 20 hours per week to join our friendly secretarial team within the Diabetes Department based at the Queen Elizabeth Hospital Birmingham.

Main duties of the job

This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative. The successful candidate will be required to be a key member of the Secretarial Team, always providing a professional and high quality secretarial and administrative service.

We are looking for someone with a minimum of 2 years\' medical secretarial experience, excellent touch-typing and audio typing skills, a good knowledge of medical terminology, good working knowledge of the RTT pathway, experience with managing waiting lists, and someone who is a team player but has the initiative to complete their individual tasks in a timely manner. We would like the successful candidate to be proactive, approachable, and supportive to both patients and colleagues, to have a conscientious approach to their work, and the ability to demonstrate administrative experience and be able to meet the main duties of the role as identified in the job description.

You must possess excellent organizational skills and be experienced in dealing with confidential information.

We are a supportive, friendly team who look forward to welcoming the successful candidate into our team.

For more information, please contact: Nadine Newey - Office Manager on 0121 371 4823

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please Note: For a detailed job description for this vacancy, please see attached Job Description

Person Specification

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy environment
• Experience of working in Healthcare

Additional Criteria

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good organisation skills and ability to multitask
• Ability to deal professionally with enquiries from staff
• Ability to problem solve
• Understand confidentiality and apply the principles
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills.
• Good organisational skills
• Team Player
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites
• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust