Band 3 Clinical Services Administrator - Bristol

NHS; Bristol; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare provider is seeking an experienced Clinical Services Administrator in Bristol to support multiple teams within their mental health services. This role involves a range of administrative duties, including managing communications, arranging meetings, and maintaining service user information. Applicants should have strong IT skills, excellent communication capabilities, and relevant qualifications like GCSEs and NVQ 3 in Business Administration.

Qualifications

• Experience of working within a team.
• Ability to organise and maintain a busy office/admin team.
• Experience of administration in a clinical setting.

Responsibilities

• Providing administrative support to nursing and management team.
• Arranging meetings and taking minutes.
• Updating and maintaining confidential service user information.

Skills

Good IT Skills

Excellent communication skills

Ability to work under pressure

Diary management

Education

GCSE Maths and English

NVQ 3 in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Band 3 Clinical Services Administrator - Bristol

The Kingfisher Inpatient Service is looking for an experienced Clinical Services Administrator to support our vision to deliver excellence for people with a learning disability and autistic people in our specialist acute inpatient mental health services and outreach team. The South West collaboratively to support people to live their best lives in their local region is transforming the end to end pathway, together we will work communities.

The Kingfisher is an exciting and ambitious programme that will deliver measurable benefits and clinical outcomes for those people with a learning disability and autistic people.

Main duties of the job

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for you to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.

You will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).

You will need to meet deadlines, collate data and maintain standards relating to administrative processes. You will need to be able to work within a team effectively and share work streams where appropriate.

You will be key in arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Your work is managed rather than supervised and you are accountable for your own actions - supervisor is available for reference but generally, you will manage your own workload.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Job responsibilities

Providing administrative support to nursing and management team.

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.

Arranging meetings, taking minutes and distributing accordingly.

Updating and maintaining confidential service user information.

Please see attached Job Description and Person Specification for further details.

Person Specification

Qualifications

• GCSE Maths and English
• NVQ 3 in Business Administration or similar relevant qualification or equivalent competence acquired by experience or willingness to undertake NVQ 3 Administration Qualification under the Trust Apprenticeship Scheme

Experience and Knowledge

• Experience of working within a team.
• Able to organise and maintain a busy office/admin team.
• Experience of administrative systems and office procedures.
• Experience of administration in a clinical setting.
• Experience in activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent
• Experience of supporting senior staff such as Medical Consultants

Skills and Abilities

• Good IT Skills - competent in Word, Excel, Powerpoint. Dexterity co-ordination for keyboard skills or equivalent
• Excellent communication skills, both verbal and written
• Ability to take and convey clear messages
• Ability to work under some pressure
• Ability to work without direct supervision
• Plan and prioritise own workload
• Diary management

Other

• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times
• Experience of coping with behaviour which may be challenging at times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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