Band 2 QE Outpatients Receptionist

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare institution in Birmingham is seeking a full-time receptionist for its Outpatient Departments. The role involves managing high volumes of patient inquiries and bookings using hospital IT systems. Ideal candidates will possess excellent communication and organizational skills, as well as a background in customer-facing roles. Join a supportive team and contribute to enhancing patient experiences in a busy healthcare environment.

Qualifications

• Experience in a busy customer care environment is essential.
• Ability to work effectively as part of a team.
• Experience in healthcare settings preferred.

Responsibilities

• Provide frontline reception services using electronic systems.
• Ensure smooth patient flow and experience during appointments.
• Work alongside staff and clinicians in the outpatient department.

Skills

Communication skills

Customer care skills

Multitasking

Attention to detail

Problem solving

Education

Good General Education (e.g. GCSE English and Maths A-C)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

University Hospitals Birmingham NHS Foundation Trust

Band 2 QE Outpatients Receptionist

The closing date is 30 November 2025

We are looking for an enthusiastic and experienced receptionist to work in the QE Outpatient Departments.

The position advertised is a full time, public front facing receptionist role, working on busy customer focussed reception desks dealing with high numbers of patients and IT systems booking appointments and dealing with queries as a Team.

Applicants should have a good standard of education, keyboard skills, office procedures, excellent communication and customer care skills, and the ability to work in a very busy and often pressurized public environment. All training on the Hospitals IT systems will be given.

Main duties of the job

QE OPD Receptionist, agenda for Change Band 2

Full Time 37.5hrs

The position will involve providing frontline clinic reception services using the Trusts electronic systems OPTIMS, Oceano and Clinical Portal, to book patients in, confirming and or updating patient demographics as required, to follow the correct patient flow, book follow up appointments as requested electronically, scan and upload documentation, produce labels and other work on demand.

Successful candidates will ensure all processes within the areas are followed; consistently working alongside Nurses, Clinicians and all other NHS OPD Services in ensuring the patients flow and experience for the outpatient appointment is as smooth as possible and dealt with supportively and professionally.

You will join a fantastic existing team that between them, cover outpatients from Monday -- Friday 08:00 -- 18:00

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please Note : For a detailed job description for this vacancy, please see attached Job Description

Person Specification

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy office / customer care environment
• Experience of working in Healthcare

Additional Criteria

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good organisation skills and ability to multitask
• Ability to deal professionally with enquiries from staff, service users and stakeholders
• Ability to problem solve
• Understand confidentiality and apply the principles in everyday working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Other Factors
• e.g. ability to work shifts, ability to drive, etc
• Ability to travel to multiple sites
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust