B6 Specialist Pharmacy Technician - Patient Pathway Operations Lead

University Hospitals Birmingham NHS Foundation Trust; Mere Green; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Specialist Pharmacy Technician – Patient Pathway Operations Lead. In this role, you will lead pharmacy services, enhance patient journeys from admission to discharge, and coordinate multidisciplinary teams. Ideal candidates will have GPhC registration and significant hospital experience, alongside strong problem-solving skills and leadership capabilities. This position offers opportunities for professional growth and directly influences patient outcomes.

Benefits

Professional growth opportunities

Collaborative environment

Impactful work improving patient outcomes

Qualifications

• GPhC registered with Accredited Checking Technician status required.
• Must have significant post-qualification hospital experience.
• Excellent communication skills are essential.

Responsibilities

• Act as discharge coordinator to remove barriers delaying patient flow.
• Lead improvements to discharge processes with multidisciplinary teams.
• Oversee medicines optimisation services provided by pharmacy assistants.

Skills

GPhC registered with Accredited Checking Technician status

Significant post-qualification hospital experience

Excellent communication and relationship-building skills

Strong problem-solving abilities

Proven ability to work under pressure

Leadership capabilities

Job description

Role Overview

Transform Patient Journeys: Lead Our Patient Pathway Operations Be at the Heart of Patient Flow Innovation Join University Hospitals Birmingham NHS Foundation Trust as we transform patient care through cutting‑edge pharmacy services. This is your chance to lead meaningful change as our Specialist Pharmacy Technician – Patient Pathway Operations Lead. What Makes This Role Special? You’ll be instrumental in changing how we optimise patient journeys from admission to discharge. You’ll coordinate with multidisciplinary teams to remove barriers, streamline discharge processes, and ensure patients receive seamless care across our sites. This isn’t just dispensing – it’s strategic leadership in patient flow.

Benefits

• Lead Service Transformation: Drive improvements in discharge processes and develop innovative strategies that directly impact patient outcomes
• Professional Growth: Lead and mentor pharmacy assistants while developing your leadership capabilities
• Collaborative Environment: Work alongside pharmacists, doctors, nurses, and operations managers in bed meetings and ward rounds
• Make a Real Difference: Your work directly influences patient experience, reducing delays and improving satisfaction
• Varied and Dynamic: Balance coordination with hands‑on clinical pharmacy work, keeping your skills sharp and your days interesting

Perfect for ambitious pharmacy technicians ready to step into a leadership role where your expertise shapes service delivery and patient care quality.

Main Duties

• Act as discharge coordinator across the site, identifying and removing barriers that delay patient flow
• Lead improvements to discharge processes through collaboration with multidisciplinary teams
• Oversee medicines optimisation services provided by pharmacy assistants
• Attend bed meetings to raise pharmacy's profile and support timely discharges
• Develop and implement strategies ensuring clinical pharmacy technicians support patient flow effectively
• Line‑manage, including appraisals and professional development
• Provide training to healthcare professionals on prescribing and medicines management

Your day will involve coordinating with ward teams, pharmacists, doctors, and site to prioritise urgent discharges. You’ll troubleshoot medication delays, liaise with the Complex Discharge Team for early identification of patients requiring blister packs and ensure dispensary workflows support timely discharges. You’ll maintain clinical skills through dispensary work, including late‑night, weekend and bank‑holiday rosters.

Qualifications and Skills

• GPhC registered with Accredited Checking Technician status
• Significant post‑qualification hospital experience
• Excellent communication and relationship‑building skills
• Strong problem‑solving abilities for complex, unpredictable situations
• Proven ability to work under pressure, prioritise effectively and manage workloads
• Leadership capabilities to motivate and supervise teams

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long‑term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.