B2B Customer Service & Operations Executive

Michael Page; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading global technology brand is seeking a proactive B2B Customer Service & Operations Executive to support its operations. The role entails managing customer orders, liaising with logistics, and resolving queries, requiring Chinese and good English language skills. Salary is competitive, ranging from £27,000 to £32,000 per annum. This is a permanent, office-based role with opportunities for career development within a professional environment focused on operational excellence.

Qualifications

• Previous experience in B2B customer service or operations.
• Comfortable managing multiple tasks in a fast-paced environment.
• Proactive problem-solver with a customer-first mindset.

Responsibilities

• Manage B2B customer orders from receipt to delivery.
• Liaise with logistics partners to ensure timely shipments.
• Resolve customer queries and complaints professionally.
• Monitor stock levels and coordinate replenishment.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

B2B customer service

ERP and CRM systems

Job description

B2B Customer Service & Operations Executive - Chinese Speaking, Reading:

A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients.

Client Details

The employer is a well-established multinational specialising in networking and smart technology solutions. Known for innovation, reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team.

Description

• Manage B2B customer orders from receipt to delivery
• Liaise with logistics partners to ensure timely shipments
• Resolve customer queries and complaints professionally
• Maintain accurate records of orders and returns
• Support the sales team with operational tasks
• Monitor stock levels and coordinate replenishment
• Prepare reports on service performance and KPIs
• Assist with process improvements and system updates

Profile

• Previous experience in B2B customer service or operations
• Strong communication and interpersonal skills
• Speak Chinese and also good English
• Comfortable working with ERP and CRM systems
• Able to manage multiple tasks in a fast‑paced environment
• Proactive problem‑solver with a customer‑first mindset

Please note this is an office based job, it is not hybrid.

Unfortunately, there is no option of sponsorship for this position, you need to already have the right to work permanently in the UK.

Job Offer

• Competitive salary range from £27,000 to £32,000 per annum.
• Permanent role with opportunities for career development.
• Professional environment within the technology and telecoms industry.
• Supportive company culture focused on operational excellence.

If you are ready to take the next step in your career as an Operations Specialist, we encourage you to apply today