AWS IVR Engineer - Tesco Mobile

Tesco UK; Slough; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading retail company in Slough is seeking an AWS IVR Engineer to manage and maintain their AWS Connect IVR solution. You will support the migration process and lead technical efforts. Ideal candidates have significant experience with AWS Connect and AWS technologies. This position allows for blended office and remote work, ensuring a flexible work environment.

Qualifications

• Significant commercial experience using AWS Connect.
• Significant experience with AWS.
• Experience producing quality user documentation.

Responsibilities

• Act as the AWS Connect technical lead within the squad to support the migration.
• Be critical of the current solution and suggest improvements.
• Share knowledge with other members of the chapter.

Skills

AWS Connect

AWS

User documentation

Tools

Terraform

Azure

Job description

Overview

We’re always looking for great people to join our team. We’re the UK’s biggest ‘virtual network operator’ (powered by O2’s network) and for over a decade we’ve won the top awards for customer happiness. We have a track record of doing things differently and shaking up the mobile industry. We’re proud to be ‘supermarket mobile’, bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of a small yet diverse and mighty team where everyone is valued and can make a difference. We’re an Agile organisation and this helps us respond quickly to our customers, maximise our diverse talents, and stay focused on what matters.

Role

As an AWS IVR Engineer within the Run and Operate chapter, you will help the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. You will be the SME, working closely with the DevSecOps team that manages Tesco Mobile cloud platforms to ensure existing standards are followed and cross-skilled to integrate into the BAU support service.

Responsibilities

• Be a great teammate – live the Tesco Mobile values.
• Act as the AWS Connect technical lead within the squad to support the migration.
• Be critical of the current solution and suggest improvements.
• Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support.
• Share knowledge with other members of the chapter.

Qualifications and skills

• Significant commercial experience using AWS Connect.
• Significant experience with AWS.
• Experience producing quality user documentation.
• Nice to have: Experience working with Service Cloud Voice integration.
• Experience writing and maintaining deployments using code (Terraform preferred).
• Commercial experience with Azure.

Culture and diversity

We are committed to an inclusive culture at Tesco where everyone truly feels able to be themselves. We are proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For information on the accessibility support we can offer, please click here.

Work patterns

We’re a big business with diverse full-time and part-time options across our many areas. We work in a blended pattern—combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you. Everyone is welcome at Tesco.