AWS IVR Engineer - Tesco Mobile

Tesco UK; Slough; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking an AWS IVR Engineer to manage and maintain their AWS Connect IVR solution. The role requires significant experience with AWS and AWS Connect, leading technical migration efforts, and collaborating with the DevSecOps team. Candidates should possess strong skills in user documentation and Terraform. This position values inclusivity and diversity within the workplace.

Qualifications

• Significant commercial experience using AWS Connect.
• Significant experience with AWS.
• Experience producing quality user documentation.
• Experience working with Service Cloud Voice integration.
• Experience writing and maintaining deployments using code (Terraform preferred).
• Commercial experience with Azure.

Responsibilities

• Be a great teammate – live the Tesco Mobile values.
• Act as the AWS Connect technical lead within the squad to support them with the migration.
• Be critical of the current solution and suggest improvements.
• Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can be transitioned to BAU support.
• Share knowledge with other members of the chapter.

Skills

AWS Connect

AWS

User documentation

Service Cloud Voice integration

Terraform

Azure

Job description

Job Overview

As an AWS IVR Engineer within the Run and Operate chapter, you will be helping the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. Although you will be the SME, you will work very closely with the rest of the DevSecOps team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross‑skilling them to integrate into the BAU support service.

Responsibilities

• Be a great teammate – live the Tesco Mobile values.
• Act as the AWS Connect technical lead within the squad to support them with the migration.
• Be critical of the current solution and suggest improvements.
• Work with the Chapter Lead to agree how the new in‑house AWS Connect IVR solution can be transitioned to BAU support.
• Share knowledge with other members of the chapter.

Skills & Experience

• Significant commercial experience using AWS Connect.
• Significant experience with AWS.
• Experience producing quality user documentation.
• Experience working with Service Cloud Voice integration.
• Experience writing and maintaining deployments using code (Terraform preferred).
• Commercial experience with Azure.

EEO Statement

We’re proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we celebrate diversity and recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and we make sure that all colleagues are given the same opportunities. We’re a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.