Aviation Sales Support & Operations Specialist

Total Energies; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company in Edinburgh is seeking a dedicated professional to manage aviation sales orders and customer queries. The role emphasizes strong communication, problem-solving abilities, and familiarity with SAP. Key tasks include managing deliveries, processing invoices, and ensuring high levels of customer satisfaction through effective complaint management. The ideal candidate should have strong analytical skills and a customer-focused mindset, ideally with experience in aviation, although this is not strictly necessary.

Qualifications

• Working knowledge of order to cash and purchase to pay processes is a distinct advantage.
• Experience in B2B markets is beneficial.
• Strong analytical skills with attention to detail.

Responsibilities

• Manage and prioritise queries with prompt acknowledgements.
• Organise and optimise deliveries of products with Logistics.
• Enter sales orders and confirmations in SAP.
• Raise credit and debit notes efficiently.
• Process goods receipts and invoices accurately.
• Record claims in Salesforce towards achieving customer satisfaction.
• Deliver monthly dashboards during business reviews.

Skills

SAP working knowledge

Customer focus

Problem-solving

Data analysis

Attention to detail

Tools

Salesforce

Job description

A leading energy company in Edinburgh is seeking a dedicated professional to manage aviation sales orders and customer queries. The role emphasizes strong communication, problem-solving abilities, and familiarity with SAP. Key tasks include managing deliveries, processing invoices, and ensuring high levels of customer satisfaction through effective complaint management. The ideal candidate should have strong analytical skills and a customer-focused mindset, ideally with experience in aviation, although this is not strictly necessary.