Aviation Parts Customer Success Specialist

HR GO Recruitment; Stroud Green; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in the aviation sector is seeking a committed Customer Service Representative to deliver exceptional support and foster strong relationships. This permanent role involves working directly with customers for inquiries, managing sales collaborations, and handling complaints while ensuring adherence to service standards. The ideal candidate possesses significant customer service experience, strong organizational skills, and is proficient with relevant technology.

Benefits

Supportive work environment

Opportunities for cross-department collaboration

Growth and development initiatives

Qualifications

• Significant experience in a customer service role, ideally with supplier management.
• Strong organisational skills and keen attention to detail.
• Proficiency with ERP/WMS/CRM platforms.

Responsibilities

• Serve as the Single Point of Contact for customers, providing updates.
• Directly interact with customers to address inquiries and needs.
• Collaborate with the Senior Commercial Officer on sales targets.

Skills

Customer service experience

Organisational skills

Interpersonal skills

Attention to detail

Proficiency with ERP/WMS/CRM

Job description

A recruitment agency in the aviation sector is seeking a committed Customer Service Representative to deliver exceptional support and foster strong relationships. This permanent role involves working directly with customers for inquiries, managing sales collaborations, and handling complaints while ensuring adherence to service standards. The ideal candidate possesses significant customer service experience, strong organizational skills, and is proficient with relevant technology.