Aviation Operations Manager

Succeed Recruitment; Coventry; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading tour operator is seeking an Aviation Operations Manager to oversee various aviation projects and manage the ticket department. The role requires solid knowledge of the worldwide travel industry, excellent airline and fares understanding, and proficiency in GDS systems. Ideal candidates will possess strong communication, project management, and analytical skills to drive the aviation business forward. This position is hybrid and offers a competitive salary around £40,000 plus benefits.

Responsibilities

• Oversee the ticket department and project management daily.
• Update reservations team with new fares and special fares.
• Assist with GDS relationships at an operational level.
• Monitor competitor pricing weekly across airlines.
• Manage loading of fares into GDS systems like Amadeus and Galileo.
• Conduct airline training for the reservations team.
• Cover emergency lines as part of a rota.

Skills

Worldwide travel industry knowledge

Airline and fares knowledge

GDS proficiency

Communication skills

Attention to detail

Customer focus

Project management skills

Analytical skills

Job description

Aviation Operations Manager - London / Birmingham / Peterborough / Hybrid

Salary and benefits Circa £40,000 DOE plus benefits Contract length Permanent, Full time. Locations Home-based, Cambridgeshire, Peterborough, Greater London, Central London, Warwickshire, West Midlands, Birmingham, Coventry, Worcestershire.

We’re looking for an Aviation Operations Manager to join a leading Tour Operator. This is a fabulous opportunity where the successful candidate will be responsible for all Aviation Projects, building relationships with GDS providers, securing new deals, meeting targets and driving our client's aviation business forward. The role involves liaising with e‑sales customers, reservations and airlines.

Role of Aviation Operations Manager

• The main aspect of the role will be project management and to oversee the ticket department on a daily basis.
• Ensure that the reservations team are updated with new fares, special fares, changes to routings by communicating effectively daily fare updates.
• Assist with GDS Relationship at operational level.
• Monitor competitor activity and pricing across airlines on a weekly basis.
• Specialist fare management, to include cruise fares, NDC, I.T fares, e‑global, corporate fares and one‑ways, ensuring that they are loaded into all GDS systems to include Amadeus and Galileo.
• Manage ADM & ACM process from start to finish.
• In conjunction with the training department conduct and help to co‑ordinate airline training for the reservations team.
• Manage relationships with e‑sales customers to keep them updated with relevant new fares.
• Analyse fares, airline information and identify and proactively promote good deals to marketing, management and reservations.
• Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
• Cover the OOH emergency line as part of a rota.

Skills required for the role

• Solid worldwide travel industry knowledge.
• Excellent airline and fares knowledge.
• GDS proficient.
• Good communication skills.
• Good attention to detail.
• Strong customer focus.
• Project management and analytical skills.

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