AV Technician

EOS IT Solutions; London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A global technology and logistics company in London seeks an AV Field Technician to install and configure Audio Visual systems across client sites. The role involves extensive travel across the UK, Ireland, and Europe, ensuring high standards in fast-paced environments. Candidates must have hands-on experience with AV installations and be committed to delivering exceptional customer service.

Qualifications

• Proven experience in AV/Video Conferencing system installation.
• Practical, hands-on experience using tools and working with cables.
• Willingness and ability to travel extensively across the region.

Responsibilities

• Install and de-install AV systems across client sites.
• Configure endpoints and supporting infrastructure.
• Conduct room audits to ensure technology performance.

Skills

AV/Video Conferencing system installation

Customer-focused approach

Problem-solving mindset

Organizational skills

Communication abilities

Tools

Crestron

AMX

Extron

Cisco

Polycom

Job description

Who We Are

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The Role

As an AV Field Technician, you’ll be a key member of our EMEA & UK/ROI deployment team, responsible for the installation, configuration, and decommissioning of Audio Visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installs will mostly take place in the commercial/corporate sector.

Please note, it is a condition of employment that you are eligible and able to frequently travel across the UK, Ireland and Europe.

What You’ll Do

• Install and de-install AV systems across client sites in a commercial setting

• Configure endpoints and supporting infrastructure

• Conduct room audits to ensure optimal technology performance for various sizes of meeting room

• Perform preventative maintenance to keep equipment and spaces ready for use

• Identify and resolve hardware faults and system failures

• Complete post-installation assessments and documentation

• Carry out on-site User Acceptance Testing and software upgrades

• Act as a technical escalation point, providing solutions for ongoing issues

• Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations

• Communicate project updates and reports to management

• Document hardware failures and manage Break/Fix and RMA requests

What You’ll Need to Succeed

• Proven experience in AV/Video Conferencing system installation

• Practical, hands on experience using tools and working with cables.

• Willingness and ability to travel extensively across the region

• Professional, efficient, and customer-focused approach

• Comfortable working under pressure with independent, confident decision-making

• Passion for technical development and continuous learning

• Reliable and responsible, with the ability to work solo or in a team

• Excellent organizational and time management skills

• Strong written and verbal communication abilities

• Critical thinking and problem-solving mindset

• Flexibility to adapt to changing schedules and customer needs

Preferred Skills

• Control Systems: Crestron, AMX, Extron

• Audio Systems: Biamp, QSC, Polycom

• Video Systems: Cisco, Polycom

Diversity & Inclusion

EOS is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and welcome applications from all backgrounds, regardless of gender, gender identity, age, belief, race, national origin, sexual orientation, disability, marital status, or any other non-merit factor.

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