AV Helpdesk Engineer: Desktop Support & Diagnostics

Creative Personnel; Sulham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading AV support firm in the UK is seeking an AV Desktop / Helpdesk Support Engineer to provide remote support for integrated AV systems. You will diagnose system faults, propose innovative solutions, and communicate with clients in a professional manner. The ideal candidate has significant AV knowledge, including experience with Crestron and audio DSP systems. This role supports corporate clients, ensuring high levels of service and satisfaction.

Qualifications

• UK resident and eligible to work in the UK.
• Strong problem-solving skills in AV systems.
• Experience in diagnosing faults and managing tickets.

Responsibilities

• Diagnose AV system faults remotely and propose innovative fixes.
• Communicate professionally with clients to resolve issues.
• Log calls and manage tickets in line with agreed SLAs.

Skills

Crestron control / switching

Audio DSP, Audinate Dante, QSC Q-SYS

Installation, Integration, Commissioning

IT networks, Cisco, Draytek, Microsoft

VC, Poly, MTRs, Teams, Zoom

Job description

A leading AV support firm in the UK is seeking an AV Desktop / Helpdesk Support Engineer to provide remote support for integrated AV systems. You will diagnose system faults, propose innovative solutions, and communicate with clients in a professional manner. The ideal candidate has significant AV knowledge, including experience with Crestron and audio DSP systems. This role supports corporate clients, ensuring high levels of service and satisfaction.