AV Field Service Engineer

AV Talent; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading AV Integration business in Greater London is looking for an experienced AV Field Service Engineer. The position requires skills in AV systems maintenance, troubleshooting, and the ability to provide excellent client support. You will work with various technologies including Microsoft Teams Rooms and Cisco hardware, ensuring all equipment functions correctly and maintaining strong client relationships. The role offers benefits such as overtime and paid holidays.

Benefits

Overtime

Pension

25 days holiday plus bank holidays

Qualifications

• Experience with various AV equipment maintenance and troubleshooting.
• Strong understanding of AV systems in multiple environments.
• Ability to build and maintain client relationships.

Responsibilities

• Perform routine maintenance and troubleshoot AV equipment.
• Provide technical support to clients remotely and on-site.
• Maintain detailed records for service calls and repairs.

Skills

Q-sys

Biamp

Crestron toolbox

Extron Toolbelt

GCP

Technical drawing interpretation

Network/IT systems

Tools

Microsoft Teams Rooms

Zoom Rooms

Cisco hardware

Job description

AV Field Service Engineer

London based

Overtime, Pension, 25 days holiday plus bank holidays

Do you want to work for one of the fastest growing AV Integration businesses in the UK whose employers say the culture is fantastic?

Our client is seeking an experienced AV Field Service Engineer who will be responsible for the maintenance, fault finding and repairing of AV systems in various settings on systems such as Microsoft Teams Rooms, AVoIP, LED walls and Digital Signage.

Duties

• Performing routine maintenance and troubleshooting issues with AV equipment, ensuring all systems are functioning correctly
• Providing on-site and remote technical support to clients, helping them resolve any issues they encounter with their AV systems
• Keeping detailed records of service calls, repairs for inventory and quality control purposes and updating ticket resolutions
• Building and maintaining strong relationships with clients to ensure satisfaction and encourage repeat business

Experience

• Working knowledge of Q-sys, Biamp, Crestron toolbox, Extron Toolbelt & GCP, Shure designer and other control/configuration software
• Strong understanding of MTRoW & MTRoA, Zoom rooms and Cisco hardware, setup and how to troubleshoot
• Familiar with and understands technical drawings and schematics.
• Knowledge of network/IT systems relevant to AV solutions