AV Field Service Engineer

proAV Limited; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading audio visual integrator is seeking an experienced AV Field Service Engineer to enhance customer service through on-site support and remote technical assistance. This role involves maintaining client relationships, managing fault resolution, and ensuring adherence to service SLAs. Ideal candidates will have proficiency in AV technologies and exceptional communication skills. This position offers competitive remuneration based on experience and promotes an inclusive workplace.

Benefits

Personal and professional development opportunities

Family-friendly policies

Qualifications

• Experience in AV technologies and support services.
• Ability to manage clients and resolve escalations.
• Proven experience in field service engineering.

Responsibilities

• Perform field service engineering tasks at client sites.
• Provide onsite service and support for events.
• Conduct preventative maintenance and site surveys.
• Manage and update fault tickets for timely resolution.

Skills

AV / VC / UC technologies

Client communications

Calm under pressure

Multi-tasking

Excellent communication

Attention to detail

Organised and flexible

Job description

Overview

AV Field Service Engineer Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA's and KPI's. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Responsibilities

• Field service engineering work as required
• Onsite Service Engineering covering client sites as required
• Travelling to Client sites (including European travel if required)
• Site and event coordination and support
• Preventative Maintenance calls as required
• Rotation of client sites as required
• Site surveys
• Small works installations, including handover to Client
• Working any rotational shift basis as required
• Administration necessary to support engineering role

Desirable skills

• Technically proficient in AV / VC / UC technologies
• Able to manage Client communications and escalations
• Calm under pressure
• Ability to take responsibility
• Ability to multi task and prioritise
• Excellent communicator on both telephone and email
• Meticulous attention to detail
• Organised Flexible approach

Further Details

Salary: Dependant on experience

Reporting to: Field Service Engineering Manager

Department:

Service Hours: Mon-Fri, 40 hours per week

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees proAV | Field Service Engineer March 2023 and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply