AV Field Engineer

Better Days Recruitment Ltd; Gloucester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Field Engineer to install and maintain AV equipment in the Bristol area. The ideal candidate should have a keen interest in modern technology and experience in customer service. Responsibilities include installing monitoring equipment, educating customers, and resolving technical issues. The role offers extensive training, a company car, and an excellent benefits package. Full training will be provided as part of an intensive four-week program.

Benefits

Company car

Mileage reimbursement

Training provided

Qualifications

• Understanding of modern TV, computer, and broadband systems.
• Experience in installing software on Windows computers.
• Excellent customer service skills, professionalism, and punctuality.

Responsibilities

• Install and maintain metering equipment and software in customer homes.
• Educate customers on the use and care of the metering equipment.
• Provide training on the use of equipment and software.

Skills

Customer service skills

Understanding of modern TV and broadband systems

Ability to work without supervision

Job description

My client is looking for a Field Engineer that has experience with installing and maintaining AV equipment to join their expanding team.

Covering the Bristol area, the Field Technician will be responsible for installing and maintaining TV & Broadband monitoring equipment, including the installation of PC, Mac, and Tablet Software in customers households.

The ideal candidate will have experience in a customer-facing role, with a background or interest in Computing, Audio Visual, or Telecoms. A good understanding of Broadband, Smartphones, and Tablets would be advantageous.

They would also consider applicants with an interest in modern technology who are looking to build a career as a technician in a unique field. Full training will be provided as part of an intensive four-week plan.

Key Responsibilities

• Install and maintain metering equipment and software in customer homes.
• Educate customers in the correct use and care of the metering equipment.
• Remove Television and Broadband monitoring equipment from homes
• Provide training on the use of equipment and software to customers
• Store monitoring equipment safely when not installed in homes.
• Resolve or escalation any issues related to the monitoring equipment or software
• Provide accurate information to management, office staff and customers regarding field activity and equipment in customers homes.

Essential Skills & Experience

• An understanding and interest in modern TV, computer, and broadband systems, with the ability to connect and set up this type of equipment.
• Experience in installing software and following menu systems on Windows computers.
• Ability to work without direct supervision to a high standard. The field technician will be responsible for arranging service appointments and scheduling these visits to meet deadlines.
• Willingness to work as part of a large team, which may include occasional overnight stays away from home to support the wider field force.
• Excellent customer service skills, as the field technician represents the client in customers homes. Professionalism, punctuality, and courtesy are essential.
• Flexibility to work away from home, with occasional overnight stays.
• A full driving license with no more than 6 points (company vehicle provided).

In return they offer a great benefits package, training, company car and mileage

Please note a CRB check is required to undertake this role.