AV Desktop / Helpdesk Support Engineer

Creative Personnel; Sulham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading AV support firm in the UK is seeking an AV Desktop / Helpdesk Support Engineer to provide remote support for integrated AV systems. You will diagnose system faults, propose innovative solutions, and communicate with clients in a professional manner. The ideal candidate has significant AV knowledge, including experience with Crestron and audio DSP systems. This role supports corporate clients, ensuring high levels of service and satisfaction.

Qualifications

• UK resident and eligible to work in the UK.
• Strong problem-solving skills in AV systems.
• Experience in diagnosing faults and managing tickets.

Responsibilities

• Diagnose AV system faults remotely and propose innovative fixes.
• Communicate professionally with clients to resolve issues.
• Log calls and manage tickets in line with agreed SLAs.

Skills

Crestron control / switching

Audio DSP, Audinate Dante, QSC Q-SYS

Installation, Integration, Commissioning

IT networks, Cisco, Draytek, Microsoft

VC, Poly, MTRs, Teams, Zoom

Job description

Overview

AV Desktop / Helpdesk Support Engineer sought for technically proficient AV professional to support integrated AV systems. You will diagnose system faults remotely, develop innovative fixes, and communicate professionally with clients by phone and remotely. You will experience call logging / ticketing and manage your time to ensure tickets meet agreed SLAs. End user clients are in the blue chip corporate sector. You will also support a team of AV field service engineers as the go-to person for problem resolution. If you have the relevant AV knowledge outlined below, please send your CV asap.

Responsibilities

• Diagnose AV system faults remotely and propose innovative fixes.
• Communicate professionally with clients by phone and remotely to resolve issues.
• Log calls and manage tickets in line with agreed SLAs.
• Support and assist a team of AV field service engineers with solutions to complex issues.
• Maintain a high level of end-user satisfaction in a corporate environment.

Qualifications / Skills

• Crestron control / switching
• Audio DSP, Audinate Dante, QSC Q-SYS
• Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
• Lighting, sound, audio
• VC, Poly, MTRs, Teams, Zoom
• Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
• IT networks, Cisco, Draytek, Microsoft
• Logitech, Yealink, Neat, Bose
• UK resident and eligible to work in the UK (clearly defined skill set within CV)
• Geographic keywords: Berks, Berkshire, Bucks, Buckinghamshire, Surrey, London
• AV A-V / A/V / AUDIOVISUAL / VIDEO CONFERENCE / MTR / POLY / ZOOM / TEAMS / SUPPORT / MAINTENANCE / HELP DESK / DESKTOP / MICROSOFT / SHURE / CRESTRON / EXTRON / CONTROL / SWITCHING

Location

United Kingdom (UK) – candidates must be living in the UK and legally eligible to work.