Automotive Service Advisor: Fast-Paced & Customer Excellence

Stoneacre Motor Group; Grimsby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading motor group in the UK is looking for a Service Advisor to enhance customer service delivery. The ideal candidate will have at least one year of service advisor experience and exceptional customer service skills. Responsibilities include managing customer interactions, liaising with workshops, and ensuring customer satisfaction. This position offers a competitive salary, flexible working patterns, and numerous perks such as a bonus scheme, training, and career progression opportunities. Join the team and contribute to making the group number one in customer care.

Benefits

Industry leading competitive salary

Flexible working patterns

Bonus scheme

Training and development programmes

Career progression opportunities

Contributory workplace pension

Uniform provided

Long service reward

Customer introduced reward

Employee discounts

Discounts on retailers, restaurants, holidays

Wellness programme

Free parking

Qualifications

• Exceptional customer service skills, exceeded expectations.
• Minimum 1 year of experience as a service advisor.
• Attention to detail and ability to prioritize workload.

Responsibilities

• Manage all customer communications and interactions.
• Identify and agree on service needs with the customer.
• Liaise with the workshop for vehicle completion times.
• Regularly update customers on vehicle progress.
• Process payments and issue invoices for customers.

Skills

Exceptional customer service

Attention to detail

Time management

Ability to work independently

Proactive attitude

Education

Minimum of 1-year service advisor experience

Competent in ICT, Maths, and English

Tools

RTC

Kerridge / ADP Systems

Job description

A leading motor group in the UK is looking for a Service Advisor to enhance customer service delivery. The ideal candidate will have at least one year of service advisor experience and exceptional customer service skills. Responsibilities include managing customer interactions, liaising with workshops, and ensuring customer satisfaction. This position offers a competitive salary, flexible working patterns, and numerous perks such as a bonus scheme, training, and career progression opportunities. Join the team and contribute to making the group number one in customer care.