Automotive Service Advisor — Customer‑Focused & Efficient

TribePost Ltd; Dumbarton; On-site; GBP 30,000 - 36,000; Full time

Job summary

A local car service center is seeking a Service Advisor to join their team in Dumbarton. In this role, you will be the first point of contact for customers, ensuring excellent service and smooth workshop operations. Responsibilities include booking services, providing estimates, and managing customer queries. Ideal candidates will have strong communication skills and a proactive attitude, with previous experience being desirable but not essential. A commitment to quality and customer care is key in this role.

Benefits

Pension scheme

Overtime and bonus available

Travel expenses for qualifying candidates

Qualifications

• Previous experience in the motor trade or customer service role is desirable but not essential.

Responsibilities

• Booking vehicles in for servicing and repairs.
• Providing accurate estimates for customers.
• Liaising between customers and technicians.
• Updating customers on the progress of their vehicles.
• Handling invoices and payments.
• Managing warranty work.
• Maintaining service records.
• Ensuring all customer queries are dealt with in a professional manner.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Ability to work efficiently under pressure

Proactive, customer-focused attitude

Basic IT skills

Job description

A local car service center is seeking a Service Advisor to join their team in Dumbarton. In this role, you will be the first point of contact for customers, ensuring excellent service and smooth workshop operations. Responsibilities include booking services, providing estimates, and managing customer queries. Ideal candidates will have strong communication skills and a proactive attitude, with previous experience being desirable but not essential. A commitment to quality and customer care is key in this role.