Automotive Service Advisor — Customer Experience Lead

Stoneacre Motor Group; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading motor group in North East England is seeking a Service Advisor to manage customer communications and deliver exceptional customer service. The ideal candidate will have at least one year of experience and be proficient in ICT, Maths, and English. Responsibilities include inspecting vehicles, liaising with workshops for updates, and processing payments. This role offers a competitive salary, training opportunities, and a supportive work environment aimed at making each customer feel valued.

Benefits

Industry leading competitive salary

Flexible working patterns

Bonus scheme

Training and development programmes

Career progression opportunities

Contributory pension scheme

Uniform provided

Long service reward

Customer introduced reward

Employee discounts

Access to discounts

Wellness programme

Free parking

Qualifications

• Minimum of 1-year service advisor experience required.
• Strong attention to detail and good time management skills.
• Willingness to attend manufacturer-training courses.

Responsibilities

• Manage all customer communications and interactions.
• Liaise with the workshop for vehicle completion times.
• Process payments and issue invoices.

Skills

Exceptional customer service

Attention to detail

Time management

Proactive attitude

Education

Competent in ICT, Maths and English

1 year service advisor experience

Tools

RTC & Kerridge /ADP Systems

Job description

A leading motor group in North East England is seeking a Service Advisor to manage customer communications and deliver exceptional customer service. The ideal candidate will have at least one year of experience and be proficient in ICT, Maths, and English. Responsibilities include inspecting vehicles, liaising with workshops for updates, and processing payments. This role offers a competitive salary, training opportunities, and a supportive work environment aimed at making each customer feel valued.