Automotive Service Advisor

Monday Matters Recruitment Ltd; Kidlington; On-site; GBP 30,000 - 38,000; Full time

Job summary

A reputable car recruitment agency is seeking a dedicated Service Advisor for a main dealership in Oxford. This role requires a strong background in customer service and the automotive industry. Responsibilities include managing customer inquiries, scheduling service appointments, and ensuring customer satisfaction. Ideal candidates will have excellent communication and organizational skills, along with a commitment to high-quality service. This full-time position offers a competitive salary and bonus structure.

Qualifications

• Proven experience as a Service Advisor or in a similar customer-facing role.
• Strong verbal and written communication skills to engage effectively with customers.
• Excellent organizational skills to manage multiple tasks simultaneously.
• Ability to work collaboratively in a fast-paced environment.
• Commitment to providing high-quality customer service.

Responsibilities

• Serve as the primary point of contact for customers.
• Schedule service appointments and manage work orders.
• Communicate with technicians about service requirements.
• Provide detailed estimates and explain services to customers.
• Follow up with customers post-service to ensure satisfaction.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Strong communication skills

Organizational skills

Problem-solving skills

Familiarity with automotive service processes

Job description

Service Advisor Required for Main Dealership - Oxford

Salary: £30,000 Basic Salary + Bonus (£38,000)

Working Hours: Monday to Friday: 8 AM - 6 PM

Weekends OFF

Monday Matters Recruitment is proud to partner with a reputable car dealership located in the Oxford area. Our client is seeking a talented and dedicated Permanent Service Advisor to join their dynamic team. This is an exciting opportunity for an individual with a passion for customer service and a background in the automotive industry. As a Service Advisor, you will play a crucial role in delivering exceptional service to customers, ensuring their needs are met while facilitating smooth operations within the dealership.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and providing information on services offered.
• Schedule service appointments and manage the work order process efficiently.
• Communicate with technicians to ensure a clear understanding of service requirements and customer concerns.
• Provide detailed estimates and explain the services to customers in a friendly and professional manner.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Maintain accurate records of customer interactions and transactions.
• Contribute to a positive team environment and assist colleagues as needed.

Skills & Experience Required

• Proven experience as a Service Advisor or in a similar customer‑facing role within the automotive sector.
• Strong communication skills, both verbal and writtenitie, with an ability to engage effectively with customers.
• Excellent organizational skills with attention to detail to manage multiple tasks simultaneously.
• Ability to work collaboratively in a fast‑paced environment, demonstrating a proactive approach to problem‑solving.
• Familiarity with automotive service processes and related software is preferred.
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• A strong commitment to providing high‑quality customer service and building lasting relationships.

Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we're here to make sure every Monday counts.