Automotive Luxury Brand Evaluator - West & South West (Mission-Based)

CXG; Remote; GBP 60,000 - 80,000; Part time

Job summary

A luxury experience evaluation company is looking for a Luxury Automotive Experience Evaluator in the UK. This freelance, project-based role involves visiting premium automotive showrooms and providing expert feedback on the customer journey. The ideal candidate should be passionate about automobiles, possess a keen observational eye, and be comfortable interacting with people. You will have the flexibility of choosing missions that fit your interests and provide unbiased insights to improve luxury automotive experiences.

Benefits

Flexible working hours

Freelance, project-based position

Qualifications

• Must be 18 years of age or older.
• Good understanding of the automobile industry.
• Enjoy interacting with people.
• Able to observe shopping experiences discreetly.
• Own a car and have a driving license.

Responsibilities

• Select missions aligned with personal interests and profiles.
• Interact with product experts and explore showroom environments.
• Assess ambiance, service level, and customer journey interactions.
• Submit feedback via structured questionnaires.

Skills

Understanding of the automobile industry

Passion for automobiles

Interpersonal skills

Observational skills

Ability to provide unbiased feedback

Job description

Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.

Become a Luxury Automotive Experience Evaluator

As a Luxury Automotive Experience Evaluator, you'll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.

Why This Opportunity Is Ideal for Automotive Enthusiasts

• Exclusive access: Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands
• Engage with performance craftsmanship: Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation
• Use your experience to influence the industry: Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey

What You'll Do

• Choose assignments that fit you - Select missions aligned with your interests, preferences, and profile
• Experience the showroom journey - Interact with product experts, explore the space, and evaluate service with a trained eye for luxury
• Observe every detail - Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey
• Share honest, professional feedback - Submit your observations through structured questionnaires on our platform

About CXG

CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world's most prestigious brands. Join us on CXG Live, our platform where you can access exclusive missions, complete certifications, and submit your insights.

Requirements

• Must be 18 years of age or older.
• Good understanding of the automobile industry
• Passionate about automobiles and improving customer service and retail environments
• Enjoy interacting with people
• Has a keen eye for discreetly observing and noting various aspects of your shopping experience
• Own a car and has a driving license
• Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys

Benefits

• This is a freelance, project-based position
• Flexible working hours