Automotive Data Tech Support Specialist

Solera; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive data solutions provider is seeking a Customer Service Support Specialist in Leeds. The role involves troubleshooting software issues for customers while delivering high-quality customer service. Ideal candidates have 1-2 years of experience in customer-focused environments, preferably in technical support. Fluency in English is essential, with additional language skills as a plus. Join a passionate team dedicated to enhancing customer experiences.

Qualifications

• 1-2 years' experience in customer service, ideally in a contact center setting.
• Experience in technical or software support preferred.
• Fluent in English with additional languages as a plus.

Responsibilities

• Resolve customer issues related to software via phone, email, and chat.
• Deliver customer service according to SLA and KPI.
• Document all customer interactions accurately.

Skills

High quality customer service

Troubleshooting

Analytical skills

Effective communication

Attention to detail

Building rapport

Education

IT qualifications/degree

Tools

Salesforce Service Cloud

Genesys

Job description

A leading automotive data solutions provider is seeking a Customer Service Support Specialist in Leeds. The role involves troubleshooting software issues for customers while delivering high-quality customer service. Ideal candidates have 1-2 years of experience in customer-focused environments, preferably in technical support. Fluency in English is essential, with additional language skills as a plus. Join a passionate team dedicated to enhancing customer experiences.