Automation Support Manager

VIQU IT Recruitment; Leeds; Hybrid; GBP 51,000; Full time

Job summary

A leading UK technology firm in Leeds is seeking an Automation Support Manager to build and lead a new internal automation support function. The role involves hands-on work with Power Platform and ServiceNow, transitioning services to in-house delivery, and defining processes for automation operations. Candidates should have experience in automation management, a strong understanding of governance, and be ready to drive continuous improvement. The role offers a hybrid work model with a salary of £51,000 plus bonus.

Qualifications

• Experience in leading automation support functions.
• Strong hands-on skills with Power Platform and ServiceNow.
• Proven track record in managing transformation and change.

Responsibilities

• Transition automation services to in-house delivery.
• Establish strong processes and governance.
• Manage automation platforms including Power Platform and ServiceNow.
• Deliver small-scale automation and low-code development.

Skills

Power Platform

ServiceNow

Leadership

Process Governance

Job description

Automation Support Manager Leeds – Hybrid £51,000 per annum + bonus

VIQU have partnered with a leading UK organisation investing heavily in automation and low-code technology, creating a brand-new opportunity for an Automation Support Manager to build and lead an internal automation support function from scratch. You’ll initially be hands‑on with Power Platform and ServiceNow before transitioning into a strategic leadership role – defining processes, governance, and what “good service” looks like across automation support. This is an ideal step for a Power Platform expert moving into management or an established leader ready to shape a new in‑house capability from day one.

Key Responsibilities :

• Transition automation services from third‑party providers to in‑house delivery
• Establish strong processes, governance, and documentation across automation operations
• Manage and support automation platforms including Power Platform and ServiceNow
• Deliver small‑scale automation and low‑code development where required
• Act as the escalation point for complex technical and operational issues
• Collaborate with stakeholders and the wider automation function to define and maintain service quality

Drive continuous improvement and cost efficiencies a...