Automation Manager

VIQU IT Recruitment; Leeds; Remote; GBP 43,000 - 51,000; Full time

Job summary

A prominent UK organization is looking for an Automation Support Manager to establish an internal automation support function. You will lead the creation of this new team, transitioning services back in-house, designing governance processes, and supporting junior resources. Initially hands-on with Power Platform, this role has a clear trajectory towards leadership. Competitive salary and bonus structure offered.

Qualifications

• Experience in building and leading support teams.
• Strong understanding of automation and process governance.
• Proven skills in managing Power Platform integrations.

Responsibilities

• Build and lead a new automation support team.
• Design and implement missing processes and documentation.
• Oversee ServiceNow integration for automation workflows.

Skills

Automation processes design

Power Platform

ServiceNow management

Leadership

Job description

Automation Support Manager Location Remote Salary £51,000 plus bonus up to 15% Type Permanent

A newly created role within a major UK organisation, focused on building an internal automation support function from the ground up. This is the first hire into the team, so you’re laying the foundations : bringing support back in-house, setting the processes, tightening the governance, and creating a service model that the business can actually rely on. Early on you’ll be hands‑on with the Power Platform and small‑scale development, but the long‑term trajectory is clear – move into leadership, own the standards, and run the team.

Key Responsibilities

• Build and lead a brand-new automation support team.
• Design and implement the processes, governance, and documentation the business is currently missing.
• Take ownership of the service transition from third‑party providers.
• Deliver hands‑on work in the early phase, particularly within the Power Platform.
• Oversee and manage ServiceNow as the central integration point for automation workflows.
• Define what good service looks like and drive that standard across stakeholders.
• Support, coach, and manage junior and contract resources as the team grows.
• Reduce reliance on external providers and deliver cost savings by moving delivery in-house.
• ...