Auto Repair Customer Service Specialist – Bookings & Updates

Foray Motor Group; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive accident repair group in Poole is seeking a Customer Service Advisor. The successful candidate will deliver exceptional customer service and coordinate vehicle repair bookings. This role emphasizes professionalism and integrity, ensuring a positive experience for every customer. Ideal for individuals eager to engage in an evolving industry with innovative technologies. Competitive salary and benefits are included.

Benefits

Competitive salary

Bonus opportunities

Company pension

Exclusive discounts

Length of service rewards

Qualifications

• Must have strong customer service skills and ability to communicate effectively.
• Experience in a similar role is preferred but not mandatory.
• Ability to manage customer expectations and remain organized.

Responsibilities

• Coordinate vehicle bookings for estimates and repair work.
• Update customers on repair progress and completion timelines.
• Liaise with insurance companies and internal departments.

Skills

Customer focus

Professionalism

Integrity

Job description

A leading automotive accident repair group in Poole is seeking a Customer Service Advisor. The successful candidate will deliver exceptional customer service and coordinate vehicle repair bookings. This role emphasizes professionalism and integrity, ensuring a positive experience for every customer. Ideal for individuals eager to engage in an evolving industry with innovative technologies. Competitive salary and benefits are included.