Audiology Outpatient Supervisor

London North West University Healthcare NHS Trust; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking an Audiology Outpatient Supervisor to manage the outpatient team, ensuring high-quality and efficient service delivery. Responsibilities include handling patient inquiries, managing staff appraisals, and updating patient information on hospital systems. Ideal candidates will have administration experience, knowledge of NHS practices, and the ability to work under pressure. The role offers a competitive salary between £32,199 and £34,876 per annum, inclusive of the High Cost Area Supplement.

Qualifications

• Experience in managing confidential information.
• Extensive experience in administration.
• Dealing with sensitive information.
• Previous experience working in NHS/GP.
• Previous experience of hospital Cerner and Auditbase.

Responsibilities

• Manage the Audiology outpatient team.
• Promote a high quality, efficient and effective service.
• Handle inquiries from staff, patients and visitors relating to Audiology appointments.
• Analyse waiting lists and check clinic utilisation.
• Plan and organise straightforward tasks/activities.

Skills

Ability to work under pressure

Education

NVQ Level 3 in Business Admin, BTEC or equivalent

Job description

Go back London North West University Healthcare NHS Trust

Audiology Outpatient Supervisor

The closing date is 27 January 2026

The post holder will be expected to support and assist the Assistant Service Manager.

As the role will involves managing an admin team, staff appraisals will need to be conducted timely as well as ensuring vacancies are filled and staff provided the full induction to Audiology.

The post holder will also register and update patient information on multiple hospital systems, answer telephone enquiries to hospital staff, GPs, patients and carers and investigate all queries.

Main duties of the job

Manage the Audiology outpatient team.

Promote a high quality, efficient and effective service, focusing on the needs of all service users

Handle inquiries from staff, patients and visitors relating to Audiology appointments

Analyse waiting lists and check clinic utilisation

Plan and organise straightforward tasks/activities.

Prioritise own workload and use own initiative to deal with problems.

Intercept complaints as they arise

Monitor the generic mailbox and telephones

Book new and follow up appointments as required

Cover reception as and when required (on any site)

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

Appraisal and review.

Maintain staffing areas in accordance with department and Trust

policies and development to improve the Audiology administrative

service.

Manage day-to-day effective operation of all Audiology administrative

areas, including assessing appropriate staffing levels and

Complete sickness absence forms and conduct return to work

interviews with members of the admin and clerical staff group within

Audiology as required.

Provide support and advice for the development of individuals and

the administration team.

Abide by the performance review and objective setting procedures

undertaken in the department.

Provide reasonable, appropriate and effective cover in the absence of

other team members.

Train more junior members of the office team in the use of Cerner

and Auditbase and assist when required.

Person Specification

Knowledge and experi-ence

• Experience in managing confidential information
• Extensive experience in administration
• Dealing with sensitive information
• Previous experience working in NHS/GP
• Previous experience of hospital Cerner and Auditbase

Skills, abilities and attributes

• Ability to work under pressure.

Education

• NVQ Level 3 in Business Admin, BTEC or equivalent level of education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

London North West University Healthcare NHS Trust

£32,199 to £34,876 a yearPer Annum Inclusive of High Cost Area Supplement