Audio Visual Support Engineer

Alecto Recruitment; Greater London; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A leading recruitment firm in the UK is seeking a Senior Support Services Engineer specialized in Audio Visual and IT support. The ideal candidate will have proven experience in troubleshooting AV systems, lead technical support for high-profile clients, and mentor junior team members. This full-time role offers a competitive salary of £32,000 to £37,000 per annum with opportunities for professional development and a supportive work environment.

Benefits

Professional growth opportunities

Supportive team environment

Exciting projects with high-profile clients

Qualifications

• Proven experience supporting and troubleshooting AV and IT systems.
• Strong technical knowledge of video conferencing (Teams, Zoom, Webex).
• Positive, proactive attitude towards mentoring and support.

Responsibilities

• Troubleshoot and resolve issues across AV systems.
• Provide support both remotely and on-site for client service tickets.
• Mentor junior engineers and provide technical guidance.

Skills

AV and IT systems troubleshooting

Technical knowledge of video conferencing

Responding to service tickets

Configuring AV solutions

Mentoring junior colleagues

Tools

Crestron

Freshdesk

QSC

Job description

Audio Visual Support Engineer

Senior Support Services Engineer - Audio Visual / IT Support

London (with occasional travel) – Full-Time | Permanent – £32,000 to £37,000 per annum

About the Role

As the Senior Support Services Engineer, you will act as the go-to technical expert for both clients and junior team members. You'll lead on complex fault-finding, escalations, and preventative maintenance, while helping to build a culture of excellence in service delivery.

Day-to-Day Responsibilities

• Troubleshoot and resolve issues across AV systems, video conferencing platforms, networks, and control systems (Crestron, QSC, Yealink, Neat, Bose).
• Provide first-class support both remotely and on-site, ensuring timely and effective resolution of client service tickets.
• Configure and program systems to meet evolving client needs.
• Conduct preventative maintenance and system health checks to reduce downtime and ensure optimal performance.
• Act as an escalation point and mentor junior engineers, providing training and technical guidance.
• Support system documentation and create clear, professional guides and client reports.
• Play a key role in ongoing support system development, remote access tools, and continuous improvement.

Qualifications & Essential Experience

• Proven experience supporting and troubleshooting AV and IT systems in field and/or office-based roles.
• Strong technical knowledge of video conferencing (Teams, Zoom, Webex), networking, audio systems, and control platforms (Crestron, QSC, etc.).
• Comfortable responding to and managing service tickets using platforms like Freshdesk or similar.
• Experience in configuring, installing, and supporting AV solutions in client-facing environments.
• A positive, proactive attitude and the ability to mentor junior colleagues effectively.

Desirable

• Industry certifications such as CTS (Certified Technology Specialist), QSC or Crestron training.
• Experience working with platforms such as Yealink, Neat, DSPs, or similar AV technologies.

Why Join Our Client?

• Values professionalism without corporate stiffness – part of a supportive and passionate team.
• Opportunity to work on exciting projects with high-profile clients and evolving technologies.
• Encourages continuous learning and career progression, with regular training and technical development opportunities.
• Platform to have your voice heard and make a tangible impact on support processes and client success.

How to Apply

Submit your CV today, and we’ll contact shortlisted candidates promptly.