Audio Visual Analyst

Leigh Day; City of Westminster; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A claimant law firm is seeking an AV Support Specialist to provide on-site support for AV equipment. This role involves assisting users at all levels and managing equipment across multiple locations. Candidates should have a good understanding of AV technologies and excellent customer service skills, along with the ability to resolve urgent issues efficiently. The firm offers a hybrid working structure and a variety of benefits including a contributory pension scheme and private medical insurance.

Benefits

29 days' holiday

Contributory pension scheme

Private medical insurance

Cycle to work scheme

Qualifications

• Good understanding of AV technologies, including televisions, projectors, and microphones.
• Experience in customer service and managing IT hardware.
• Excellent communication skills are essential.

Responsibilities

• Be the single point of contact for all AV enquiries and issues.
• Assist clients and internal users in using AV equipment.
• Provide training and support to Facilities and Client Services team as required.

Skills

Understanding of audio-visual technologies

Customer service skills

Knowledge of MacOS and Windows 11

Attention to detail

Ability to resolve urgent issues

Education

Relevant qualification at degree level or equivalent

Tools

Microsoft 365

Zoom

Crestron

Job description

Overview

Leigh Day is a specialist, claimant law firm. Over the last thirty years we have been involved in ground-breaking cases against multinational corporations and government authorities and bodies. We have represented national and international individuals and communities with often complex personal injury or human rights cases. Leigh Day's larger offices are located in London, Manchester and Leeds with an additional 7 regional offices across the UK. The firm has a staff of 850 including 92 Partners.

The role will be responsible for supporting all users in the use of audio-visual (AV) equipment. The role holder will be expected to have a good all-round knowledge of AV equipment and be able to communicate with users at all levels.

Responsibilities

• Be the single point of contact for all AV enquiries and issues.
• Provide on-site support for events, which may include early starts/late finishes.
• Assist clients, and internal users in connecting to and utilising AV equipment.
• Ensure operational availability of equipment in meeting rooms and spaces.
• Carry out regular daily checks of all AV equipment.
• Log all escalations with internal IT team and external partners.
• Monitor system updates to ensure that they are aligned and manage releases.
• Provide support and feedback to the IT Trainers to assist with improving training materials.
• Provide training and support to Facilities and Client Services team as required.
• Provide preventative maintenance to all AV equipment in all meeting spaces and pods in London and Manchester.
• Liaise with AV provider and internal IT Ops teams regarding PPMs and reactive maintenance.
• Occasional travel to Manchester and Leeds and infrequent travel to Cardiff, Hereford and Liverpool to provide support and guidance on AV and arrange any preventative / reactive maintenance through AV provider.
• Develop processes and procedures to improve overall service and user experience.
• Review / update Standard Operating Procedures.
• Provide support during landlord power downs.
• Suggest improvements and bring innovative ideas to the team.
• Provide AV support and guidance on new office set ups and office upgrade projects.
• Maintain stock of consumables and connectors.
• Maintain strong working relationships with third party vendors.

Qualifications

• A good understanding and working knowledge of audio-visual technologies; including televisions, projectors, cameras, microphones, speakers, UC platforms and connectivity equipment.
• A good understanding of general IT hardware and software including the Microsoft 365 stack (inc. Teams), Zoom, Crestron and Microsoft Surface Hubs.
• Excellent customer service skills with a strong desire to assist.
• Knowledge of MacOS and Windows 11.
• Relevant experience in the legal sector / professional services is preferred but not essential.
• Excellent written and verbal communication skills.
• Proven ability to multi-task and prioritise tickets relating to AV facilities and balance this with project work.
• A high level of organisational skills to effectively manage issues in an office where urgent issues can escalate quickly.
• A keen eye and attention to detail.
• Ability to find on the spot resolutions to urgent issues.
• Self-motivation and demonstrating initiative are essential.
• Demonstrable awareness of client confidentiality, information security and data protection.
• Relevant qualification at degree level or equivalent.
• Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all.

Benefits

• 29 days' holiday per annum inclusive of 4 days' compulsory leave to be taken during the Christmas office closure, plus all public and bank holidays; two weeks' of working elsewhere; contributory pension scheme; life assurance (4 times annual salary); private medical insurance; interest free season ticket loan; childcare vouchers; cycle to work scheme; electric vehicle scheme.
• Hybrid working policy for full-time employees is three days in the office and two at home, and we also offer free breakfast and lunch every day for those coming into the office.
• Annual social activities and a genuinely supportive and friendly culture.

Commitment to equality, diversity, and inclusion. Leigh Day is committed to the principles of equality, diversity, and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities.