ASTORIA GRANDE - OPERATION MANAGER - ОПЕРАЦИОННЫЙ МЕНЕДЖЕР

Ismira Recruitment & Crewing Agency; Royton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A cruise ship recruitment agency is seeking an Operations Manager for ASTORIA GRANDE. This position involves overseeing guest services while traveling to various ports in Turkey, Egypt, and Greece. Candidates must be fluent in Russian with a strong background in management, ideally within the hospitality industry. A competitive salary, free meals, and accommodation are offered.

Benefits

Opportunity to travel to Turkey, Egypt, and Greece

Free meals and accommodation

Employer covers ticket costs

Salary paid in euros with bonuses

No visa required

Qualifications

• Fluency in Russian is mandatory.
• Knowledge of English at least intermediate depending on position.
• Five plus years' management experience in hotel or cruise setting.
• Demonstrated leadership capabilities.

Responsibilities

• Plans and evaluates the operation of the Butler team.
• Ensures the highest level of guest satisfaction.
• Establishes effective internal communications.
• Supervises VIP guest service procedures.

Skills

Strong communication skills

Problem solving

Decision making

Interpersonal skills

Leadership capabilities

Customer service

Team building

Conflict resolution

Ability to work under pressure

Education

STCW certificates

Seafarer's passport/identity card

Tools

Intermediate computer skills

Job description

ISMIRA Agency is hiring OPERATION MANAGER for ASTORIA GRANDE cruise ships!

ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria and in the new season also in the beautiful ports of Greece.

POSITION SUMMARY

>As Operations Manager you are fully responsible for the meticulous upkeep of our VIP guests and their cabins. Reporting to the Corporate Hotel General Manager, you’ll play a pivotal role in maintaining the highest standards of butler service, cleanliness and guest satisfaction. Your responsibilities include managing the day-to-day operations of the butler team, ensuring adherence to departmental policies and service standards, and leading a dedicated team of professionals.

WHAT COMPANY OFFERS

• Opportunity to travel to the ports of Turkey, Egypt and Greece
• Free meals and accommodation
• The ticket is at the expense of the employer
• The contract is 6-7 months
• The salary is paid in euros. A bonus system for rewarding employees, as well as tips
• No visa required

REQUIREMENTS

• Age 18+
• Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
• Fluency in Russian is mandatory
• Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
• A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
• Five or more year’s progressive management experience in an upscale hotel or cruise ship in the Room Division and/or Housekeeping Departments.
• Strong communication, problem solving, decision making, and interpersonal skills.
• Strong management skills in a multicultural and dynamic environment.
• Demonstrated leadership capabilities.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international department heads in a positive and productive manner by motivating, developing and effectively managing crew members.
• Intermediate computer software skills required.
• Ability to work well under pressure and in a constantly challenging environment.
• etc.

RESPONSIBILITIES

• Plans, organizes, supports, controls, and evaluates the operation of the Butler team as well VIP guest policies and procedures. Accomplishes the targets set forth by the company through the management of the department heads and supervisors.
• Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities within company’s standards.
• Establishes and maintains effective internal communications including holding regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
• Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Hotel Manager and Chief Housekeeper informed of all activities and pending issues that require cooperation or immediate attention such as equipment maintenance, etc.
• Assists the Chief Housekeeper in maintaining and updating the Housekeeping Operation Manual.
• Supervises ALL VIP guests service procedures and set up (mini bars, fruit baskets, amenities, bed linen, towels, bathrobes, etc)
• Ensures that the amount of goods necessary to run the operation is always kept up to par level by complying with the company’s ordering schedules and procedures.
• Enforce best practices for proper inventory and stock control by checking that all cabins and public areas are provided with the necessary equipment and material.
• Assists the Chief Housekeeper in maintaining the housekeeping equipment & consumables monthly inventories and monitors working practices to minimize wastage, breakages, losses and damages.
• In conjunction with the Chief Housekeeper and Sanitation Officer, ensures the highest level of compliance with all SHIP-SAN standards including proper garbage handling & disposal procedures.
• etc.

The number of spots is limited!

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Last update: 14 декабря 2024